On 1/23/2016 7:49 PM, Sqwertz wrote:
> On Sat, 23 Jan 2016 15:46:19 -0800, Mark Thorson wrote:
>
>> What caught my eye
>> was the Pampa canned octopus from Spain. At only
>> $1.38 for a 4 oz. can, how bad could it be?
>>
>> Not bad at all. In fact, one of the best canned
>> seafoods I've ever bought. Slices of tentacle
>> in a bland vegetable oil.
>
> I used to eat that brand of Octopus a lot until one time back in 2013
> I realized I was chewing a piece of plastic bag. I didn't notice it
> when I was forking it out of the can because some of the skin on the
> octopus is also black. So into my mouth it went. It wasn't until
> everything else was chewed that I realized there's something wrong in
> my mouth.
>
> This is what I pulled out of my mouth - slightly chewed:
> https://www.flickr.com/photos/sqwert...in/dateposted/
>
> So I filled out their web form with all the product information and
> date codes and included the picture of the plastic and two weeks later
> never heard back. So I did it again, except this time I didn't have
> the date codes any longer. They did respond the second time and now
> they wanted a PICTURE of the can (after I already gave them the codes
> and threw the stinky can away). Mine and her response is attached
> below. Then they blew me off again and wouldn't answer any further
> emails. And I sure didn't get any refund that she promised.
>
> Pampa is an Evil, EVIL Company that doesn't care if they have foreign,
> unfit material in their products. From now on I only buy the Vigo
> brand Marinated Octopus. It's better - excellent meaty flavor in a
> lightly seasoned sauce. Even the plain packed in oil is good.
>
> Matter of fact, I'm CC:ing this post to her VIA email.
>
> Email response:
>
> I did not save the can or the box since I didn't not think that would
> be necessary afetr copying the codes to your website. I do have
> another can that was bought around or at the same time at the same
> location and this one appears to have a BB date of "CT-05-2018". With
> a can code of 12 26? 36/346. The "?" is illegible, probably a 6 or an
> 8. Needless to say I have not opened this can yet, along with a can
> of your squid in ink sauce.
>
> -sw
>
>
> On 9/24/2013 5:20 PM, Stephanie Madison wrote:
>> Dear Mr. Wertz,
>>
>> We were notified of your complaint concerning the *Pampa Octopus in
>> Garlic Sauce *product that you purchased through the customer contact
>> portion of our website. We apologize that your initial email/
>> information was not received. However, we thank you for notifying us of
>> your complaint. We strive to provide you with the best possible
>> products, and when you feel that it fails to meet your expectations,
>> its important for us to know.
>>
>> We apologize that you received a product that prompted you to contact us
>> with a complaint, and we regret any inconvenience or frustration that
>> your experience has caused you. I understand the urgency of this matter;
>> therefore I ask that you please call (305-365-9652 ext. 232), email
>>
>> > ) or write (1110 Brickell Ave,
>> Suite 808; Miami, FL 33131) to me directly to discuss this matter
>> further as well as to offer you a refund. As your initial information
>> and the link to the issue noted has been helpful, for our research we
>> would also like to have a picture of the lot information from the can if
>> possible.
>>
>> Your patronage is important to us, and we hope that youll continue to
>> give us the opportunity to serve you.
>>
>> Thank you again for bringing this matter to our attention.
>>
>> Sincerely,
>>
>> Stephanie Madison
>>
>> **
>>
>> *TRANSNATIONAL FOODS, INC.**
>> ****1110 Brickell Ave., Suite #808,
>> Miami, FL 33131
>> (Phone: (305) 365-9652 ext 232, (757) 955-2305
>> 2FAX: (305) 860-9334
>>
>> +E-mail: _smadison@transnationalfoods
>>
>>
>> www.transnationalfoods.com <http://www.transnationalfoods.com/>

Email is a terrible method of complaints as I've found out. Unless it is
a small company where the owners are directly involved in email
conversations, it never goes as planned. That said, phone calls result
in even more frustration because you can never get to the person who
really cares, if any of them do.

--
ღ.¸¸.œ«*¨`*œ¶
Cheryl