On Monday, July 20, 2015 at 2:36:19 PM UTC-6, jmcquown wrote:
> On 7/19/2015 9:29 PM, graham wrote:
> > On 19/07/2015 5:33 PM, Ed Pawlowski wrote:
> >>
> >> Returns cost us all money when abused. At home centers, people buy a
> >> tool, use it for a job, then return it.
> >
> > Sometimes to different stores and demand a refund!
> > Graham
> >
> When I worked at JCPenney as a teenager a woman brought in a pair of
> blue jeans for a refund. The jeans had a Sears label stitched inside.
> They'd obviously been worn. She insisted she bought them from Penney's
> and demanded to talk with a manager. The manager made me give her
> (IIRC) $10 for them. Really? Sorry, but the customer is NOT always
> right. The woman gave me a smug look, like see? Yes, I see... you and
> the manager are both idiots.
>
> Jill

Your manager was an idiot. He just didn't want to confront the
complainer and tell her to stick it.
The customer is not always right and it takes guts to face them down.
When I was in store management I found that some customers were
bloody crooks and I never gave in to their ploys to rip us off.
===