On 9/27/2014 4:37 PM, Ed Pawlowski wrote:
> On 9/27/2014 4:58 PM, Becca EmaNymton wrote:
>
>>
>> Happy people may not spread the word, but unhappy people do. I had one
>> business for 32 years, and another business for 25. I tried to make my
>> customers and my employees happy, good employees are not easy to find
>> and I treasured them every day.
>>
>> Becca
>>
>>
>
> I read that in studies they found that happy customers tell one or two
> people about their experience but unhappy people tell 10 or more. Just
> look here at the number of threads complimenting versus complaining.

Ed, those studies sound legit enough to me.

Becca