On Apr 11, 10:31*am, Kalmia > wrote:
> Resto question I read on a resto review site.
>
> Someone beefed about a highly rated restaurant because
>
> a. he made a reservation for 9 pm.
>
> b. arrived at 9:20 ( never called to advise )
>
> c. when they arrived, the chef had decided to close kitchen and refused to cook. *The resto advertised that the kitchen closed at nine thirty.
>
> Was the chef wrong? *What does that closed time mean? *If your fanny kits the seat by 9:30, is the resto obligated to serve?
> I can see where they assumed the guy wasn't going to show. *Maybe this was their punishment for his not calling, but maybe he got stuck on the road or sumthin.
>
> Was he justified in his complaint?

Usually when a restaurant advertises that the kitchen closes at 9:30
it means that orders placed before 9:30 will be honored.
Restaurants advertise what time their kitchen closes so that the
restaurant can close at a certain time. Usually after 9:30, if the
bar is still open, you can get a very limited line of bar food but not
full meals.

If this guy did not let them know he would be late it's his fault.
Usually there is a 15 minute window in a very busy restaurant where
reservations will be honored. Restaurants don't "punish" patrons.
Did he say he was offered something from the limited menu?