The other day I stopped at a local fast food place for a breakfast sandwich.
The drive-up window has two steps, you pay at window #1 and pick up your
order at window #2. It was early in the morning and I placed an order and
drove to #1. The young girl took my money, made the change from the
register, then put it down while she texted on her phone. Once done
texting, she gave me my change.

I said nothing at the time, but I did call the franchise owner. With some
information of the time and date, they will check the video and take care of
the employee.

What she does at work when not busy is none of my business, but I never
thought someone would make a customer wait so she could send a text message.
The owner was very apologetic and is sending me some coupons.