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TammyM
 
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Default [ot] Cook's Illustrated sends unrequested book

Peter Aitken > wrote:
: In my experience CI is notorious for sending you things you did not
: explicitly order but somehow agreed to as part of a subscription or
: something else you got from them. It's one of the reasons I cancelled all my
: dealings with them.

I'm pretty ticked off at CI these days. I received an email offer
for the 2002 and 2003 annuals for the price of one. I ordered
them, using my credit card. I received an email informing me that
there is a past due amount on my account for the -- get this --
**1998** annual, so they won't send me the new books until my
account is settled. Uh-HUH! I researched this as best I could,
not wanting to remain delinquent on an account. Then it occurred
to me that, subsequent to the 1998 annual, I purchased the 1999 and
2000 yearbooks, two years worth of subscriptions for myself, AND
a gift subscription. And they're only now discovering and informing
me of a past due amount? GMAFB. In overly polite language,
I told them to stick their annuals where the sun don't shine.

CI will never get another penny from me. It's a shame, really,
I love their magazine, but I don't put up with such shady business
tactics. No siree.

Tammy in Sacramento, California