"Greg Cook" > wrote:

> Hmm, It seems you have quite a tough time with this order. My experience
> with the folks at Presque Isle have always been positive. I'm wondering
> if you tried using the telephone and talking directly to them? Your
> message intimates that you were corresponding entirely by email.
> Sometimes, if there is confusion, direct one to one talking makes all
> the difference.

I also had problems with Presque Isle this year. They got three things wrong
on my 10-item order, and didn't respond to my emails asking them to rectify
the situation. I finally spoke to Debby Lamm, and she sent me the correct
items with apologies for the difficulties. Everything was solved before she
finally got to my emails, which gives you some idea of the backlog they are
experiencing.

They have been extremely busy this harvest season, and I think they hired
some new staff to handle it, but haven't had time to train them properly.

In my experience, they will always determine the exact shipping costs for
you before shipping your order, if you ask them to do so. They will also use
any alternate shipping method you wish, and they are very willing to accept
responsibility for errors, and correct them. UPS brokerage fees are
standard, and Presque Isle is hardly responsible for them, anymore than they
are for any Canadian Customs duties which may be assessed. It might have
been nice if they had warned you that there would be such fees, but it is
also reasonable that they might have assumed you knew what happens when you
import goods into your country, and chose to order regardless. The same
thing happens when I import goods from Canada.

Furthermore, if you were to discuss what happened with them, I suspect they
would try to do something to make up for the difficulties you experienced,
perhaps ship the Hannah without further freight charge, and by post to
alleviate the brokerage fees.