In article >,
(Richard Kovach) wrote:

> service was a serious letdown. I've dealt with all kinds of US
> suppliers over the last 15 years -- including in the "old days" of
> mail order before the internet, and many of whom were as small or
> smaller than Presque Isle -- and never before have I experienced this
> kind of ignorance and/or disregard in terms of both working with a
> customer and helping them avoid exhorbitant shipping/customs/brokerage
> fees. Shoppers outside of the US, beware.

Hmm, It seems you have quite a tough time with this order. My experience
with the folks at Presque Isle have always been positive. I'm wondering
if you tried using the telephone and talking directly to them? Your
message intimates that you were corresponding entirely by email.
Sometimes, if there is confusion, direct one to one talking makes all
the difference.

--
Greg Cook
http://homepage.mac.com/gregcook/Wine

(remove spamblocker from my email address)