On Thu, 24 Feb 2011 09:26:49 -0500, Dave Smith wrote:

> On 24/02/2011 7:31 AM, lid wrote:
>
>>> It's not new, the oven came with the house which was built in 1987.
>>> And yes, I know to shut the power off at the breaker box. That's what
>>> the technician did when he came out to diagnose the problem. I just
>>> wasn't expecting the element he ordered to be shipped directly to me.
>>> I figured they'd send it to the repair shop and he'd bring it with him
>>> when he arrived for the appointment on March 8th. If I can install it
>>> myself I'll save another service charge.
>>>
>>> Jill
>> I would expect the cost of the installation trip is included in the
>> total bill. If you damage the element or it does not fix the problem,
>> you will probably be out more $.
>
> I would not count on the second trip being free when dealing with repair
> service that takes a week to get out to see the oven and then another
> week to get the part. I would have expected that a repairman coming out
> to fix and oven with a likely burned out element would show up with a
> supply of elements. There aren't that many sizes and shapes to deal
> with.
>
> How would you expect her to damage the element. Short of dropping it
> onto a hard floor from great height, or slamming it in a door, it would
> be hard to damage an oven element.
Not really- if the screw-on wire type, fairly easy to strip screw when
tightening or easy to break off spot-welded terminal due to inadequate
support when tightening or plugging terminal on.
Wires that have heated many cycles tend toward being brittle also.
Coupled with difficult access many unexpected problems can arise.


--
Mr.E