"sf" > wrote in message
...
>
> Hopefully somebody who knows about this stuff doesn't have OT kill
> filed.
>
> I've had problems with my netbook for months, but they were minor and
> I had an extended warranty so I just got around to taking it back to
> Best Buy a couple of weeks ago. They wanted to charge me an
> unreasonable amount to back up my files, so I did it myself and it
> went off to Toshiba to be looked at. Toshiba replaced the hard drive
> and sent it back to Best Buy. Best Buy called me and told me to bring
> my installation disks with me. Why? No OS, Windows (or maybe it's XP
> - my husband was talking to them) needs to be reinstalled. What?
> Wasn't I supposed to get it back in the same condition it would be in
> as if I was taking it out of the box? Who screwed up? They didn't
> tell me I needed to make an installation disk too, now they want me to
> buy one (it's not much, but it's the principal at this point) and
> charge me to install it too. The netbook has no CD/DVD drive, so I'd
> have to buy or borrow one, another PITA.
>
> I know two people who work for the state attorney general's office and
> both told me that I paid for the OS when I bought the computer even if
> they didn't give me a CD, so how do I approach this problem? My plan
> is to talk to the Geek Squad desk first, then the store manager and if
> that fails, I'll call Toshiba to find out what's going on. Or should
> I just call Toshiba first and bypass Best Buy altogether?
>
> They're trying to say the software wasn't warranted, which I
> understood but it was in the context that if it was a software
> problem, not a hardware issue, they would have to charge me to fix it
> AND if it was just a software issue they would call me to tell me the
> cost and verify that it was okay to continue. It seems like the
> ultimate responsibility is with Toshiba to return the computer in
> factory condition, but I'm mad that Best Buy is trying to make a few
> bucks off me this way.
>
> Step 1: Pick up computer and verify that it was a hardware issue, not
> a software problem.
>
> Step 2: ....
>
> TIA
>
> --
>
> Never trust a dog to watch your food.

If you have the orginal paperwork that came with the computer, it should
have the serial number of the OS. Call the manufacturer and explain the
problem. Perhaps they can help.