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Nancy Young[_2_]

wrote:

> For several years, my deli manager has taken us out to eat once a year
> with her bonus money as a way to say thank you. One restaurant we went
> to was very expensive, but the service not so great. So, we actually
> had a discussion of service while at the dinner.
>
> Years ago, I had two coworkers who had very poor customer service
> attitude. They could help a customer with an order just fine. But at
> night, when closing up, they would turn out the lights early, and tell
> people we were closed if somebody tried to order something. They knew
> not to do it in front of me, but I knew they did it when I wasn't
> there. I tried to explain to them that it is frustrating for a
> customer to see the salad or meat they want, see an employee right
> there, and not be able to get it. IN a business to sell food, why
> refuse to sell it to them?
>
> One night, after work, we went to Dairy Queen to get a milk shake. We
> hurried to get there, but they were closed already. One lady got out
> to go read the time on the door so that we could try and get their
> earlier next time. The manager came to the door, let us in, and made
> the milkshakes. My coworkers were completely impressed and now
> understood what it was like to get good service late at night. They
> were much better after that. It really helped them to see it from the
> customer's point of view.

Cool story. Coincidentally enough, I was in a restaurant a few days
ago and commented that the servers tend to be on the young side,
with not a lot of experience eating out, so they'd know what good
service (or bad) was. Some restaurants don't do enough to make
them understand.

nancy