If I were to own a restaurant, I would have a training session where half of
the servers would be customers, and half of them servers, then repeat and
reverse the next day.

Then have brainstorming sessions about what they liked and didn't like. Or
instant comments.

Yes, you can have doting servers who are there too much. We had such
service on a recent cruise, and it was annoying. Just be around where I can
make eye contact with you, stop by when you're going my way and say,
"Everything ok?", LOOK at me once in a while. I don't want you hovering at
the table or standing so close at attention that I think you're
eavesdropping when you are, or I am talking about something that is
personal.

A fine server is invisible except when needed. One should never have to ask
for water, bread, butter, or ANYTHING unless it is outside the norm, like
some hot sauce, or something like that.

A good patron, I believe would make good fodder for a good server.

Steve

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