On 2004-01-22, Kevin S Wilson > wrote:

> I'm trying to imagine how that conversation will go. I'm also trying
> to figure out how insulting the customer-service worker will help
> improve your chances of solving your problem.

How insulting is it to have a c/s person just shine you on while exercising
zero effort to think beyond the customer response guidelines and thus take
the path of least resistance toward collecting a paycheck? The fact I had
to play this game for 3 mos is pretty insulting. But, the solution to your
question is to just hang up and try again until you get some dude.

I confess, I was being a bit insensitive when I made the statement about the
ladies being airheads. I'm sure there are some smart ladies at Char-Broil.
Unfortunately, I never reached one!

nb