notbob > wrote in message news:<tFBPb.98312$sv6.405803@attbi_s52>...

> Yes, their aggregate brainpower may be less than that of a retarded house
> fly, but what they lack in smarts is more than made up for in perseverance.
> I spent 3 months trying to get missing part for my Bandera. Char-Broil sent
> me enough parts to construct a whole n'other bbq, but they finally got me
> the part at no cost to myself. Next time you call for service, try and get
> a guy on the line. The ladies are all airheads.

nb-
I also have a similar tale with my NBBD and CharBroil gas grill. For
the NBBD I now have a "back-up" firebox. For the grill, they sent me
some long out of print grilling receipe book for my months of pursuing
missing parts. All at no cost. However, in the case of the firebox, I
did need to quote the paint clause in my warranty as the copy they
have on file is "conveniently" shorter in term than mine. Next time I
will demand a guy on the line and hopefully get a better result.

Rob
Q' 4 all