On Thu 08 May 2008 03:26:39p, James Silverton told us...

> George wrote on Thu, 08 May 2008 17:51:07 -0400:
>
>> Can I suggest you may not understand how big box industrial
>> companies work. You don't spend your money on quality, you
>> spend it on massive marketing so everyone *thinks* you have quality.
>
>
> I once listened to a frank interview regarding portion size at a
> new steak restaurant. Apparently, the aim is to reduce size
> until the number of complaints reaches a percentage that the
> management and staff psychologists have decided will just begin
> to cause loss of customers and then back off a little. They
> don't aim for no complaints at all and such may also be the case
> for quality and variety.

Many really good steakhouses sell their steaks by weight. No complaints
there about portions, and the sides are usually liberal, too.

--
Wayne Boatwright
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Thursday, 05(V)/08(VIII)/08(MMVIII)
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Countdown till Memorial Day
2wks 3dys 6hrs 10mins
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Raisins are just humiliated grapes...
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