> I have a Weber Silver B gasser as well as the WSM. Well, my better half's
> work group wanted to borrow the Silver B for a department lunch. Fine, no
> problem, you just come and pick it up. Long story short, they loaded onto
> the pickup with the back down. Naturally the lid wasn't real impressed
> with that and it opened HARD, snapping the cast iron where the lid
> connects to the main body. They felt horrible and said they'd fix it. The
> called Weber and told them exactly what had happened. Weber sent a new lid
> AND someone to install it. Charge? NONE. Unbelievable. Tell me one other
> company who would do that when it was obvious user negligence which caused
> the damage.
>

Obviously, someone high up at Weber _gets it_ as far as customer service is
concerned. I have a really old Weber charcoal grill, so old it says
Weber-Stephens Arlington Heights on the top vent, and I wonder what they'd
do if I called about the charcoal grate rusting out....

-John O