What ever happened to "the customer is always right" ?
What ever happened to "the customer is always right" ?
Thursday (3/29/07) my woman friend and I had occasion to dine at Las Brisas restaurant (Mexican Cuisine) on Cumberland Street in Dunn, NC. After placing our order my friend went to the woman's room to wash her hands. When she got back to our table she related to me that as she was finishing up in the woman's room a woman emerged from one of the stalls after flushing the toilet and was heading for the door to leave. My friend recognized her as one of the restaurant workers and asked her if she was going to wash her hands before leaving, to which the woman replied she had. My friend responded that she had observed that she in fact hadn't. The worker quickly left the restroom. My friend asked me if I thought she should report this incident to the restaurant manager. After we discussed it a bit more I was inclined to agree that she should. Our food came and we ate, but as soon as my friend observed the manager she waved him to our table. When he arrived she began to related what had transpired in the woman's room. No sooner than she did the man replied that the woman was his wife and that she had informed him already what my friend had said to her in the restroom. He went on to say that his wife was no lier and she said she had washed her hands and that he believed her. His voice and demeanor were defensive, in fact I found them offensive. So I asked him if he was calling my friend a lier. He replied that he believed his wife. My friend is not the sort of person to go around making up false claims about anyone. And she is a very clean person. And the thought of a person who works around food who does not wash hands after relieving themselves is troublesome to her, and myself as well. We were both very offended by the attitude of the woman in question and her husbands. We shall never dine there again, and would not recommend that restaurant or attitude to anyone. If we could prove what had transpired it would be the health department and not the internet that we would be relating this to. But something should be done to ensure the safety of the public in this matter. My friend had no earthly reason to invent this story. And I always thought that the customers word stood for something. Any suggestions ? Very Dissatisfied, Paul Dunn, NC |
What ever happened to "the customer is always right" ?
On Fri, 30 Mar 2007 01:31:29 GMT, "Paul J. Dudley"
> wrote: > What ever happened to "the customer is always right" ? An old wives tale...the customer can be vastly misinformed and that doesn't make them right. None of us own the restaurant...what do you want us to do....wring our hands? Going behind the scenes probably would keep you from ever eating out again. |
What ever happened to "the customer is always right" ?
Paul J. Dudley wrote:
> What ever happened to "the customer is always right" ? > Rule #1 The Boss is always right. Rule #2 When the Boss is wrong see Rule #1. Rule #3 The customer exists only to be have money taken from it. Do only the most minimal amount of effort to maximize the amount of money taken from the customer. Anything else is a waste of company resources. Rule #4 Anyone wasting company resources will be fired. Did you need the rules of business explained again? |
What ever happened to "the customer is always right" ?
On Fri, 30 Mar 2007 08:33:59 -0700, Golden California Girls wrote:
> Paul J. Dudley wrote: >> What ever happened to "the customer is always right" ? >> > > Rule #1 The Boss is always right. > > Rule #2 When the Boss is wrong see Rule #1. > > Rule #3 The customer exists only to be have money taken from it. Do only the > most minimal amount of effort to maximize the amount of money taken from the > customer. Anything else is a waste of company resources. > > Rule #4 Anyone wasting company resources will be fired. > > > Did you need the rules of business explained again? No ... but maybe you can explain NC Health Dept rules when it states that restaurant employees must wash their hands under such conditions. It sounds more to me that you don't bother ...... to wash your own hands that is... don't bother handing me BS... ( here or at the table ). Wash your hands of it. Paul |
What ever happened to "the customer is always right" ?
Paul J. Dudley wrote:
> On Fri, 30 Mar 2007 08:33:59 -0700, Golden California Girls wrote: > >> Paul J. Dudley wrote: >>> What ever happened to "the customer is always right" ? >>> >> Rule #1 The Boss is always right. >> >> Rule #2 When the Boss is wrong see Rule #1. >> >> Rule #3 The customer exists only to be have money taken from it. Do only the >> most minimal amount of effort to maximize the amount of money taken from the >> customer. Anything else is a waste of company resources. >> >> Rule #4 Anyone wasting company resources will be fired. >> >> >> Did you need the rules of business explained again? > > No ... but maybe you can explain NC Health Dept rules when it states > that restaurant employees must wash their hands under such conditions. > It sounds more to me that you don't bother ...... to wash your own hands > that is... don't bother handing me BS... ( here or at the table ). > Wash your hands of it. What are you talking about? What's this crap about hand washing? I was only commenting about the line I quoted. But just to humor you I went back to read the rest of the post. Rule #4. Costs the place $$ for soap, water and employee time. Until the health dept catches them ... This is what capitalism is all about! The more corporate the place the more likely it is true. |
What ever happened to "the customer is always right" ?
On Sat, 31 Mar 2007 01:20:49 GMT, "Paul J. Dudley"
> wrote: >NC Health Dept rules when it states > that restaurant employees must wash their hands That is posted in every restaurant in every state. Does that mean it will happen? No. Until the HAND WASHING POLICE is occupying each and every restroom in the country.....it probably won't happen. You can have a nelly spell all you want...but that isn't going to change human behaviour. |
What ever happened to "the customer is always right" ?
On Fri, 30 Mar 2007 07:37:41 -0400, Ward Abbott wrote:
> On Fri, 30 Mar 2007 01:31:29 GMT, "Paul J. Dudley" > > wrote: > >> What ever happened to "the customer is always right" ? > > An old wives tale...the customer can be vastly misinformed and that > doesn't make them right. > > None of us own the restaurant...what do you want us to do....wring our > hands? Going behind the scenes probably would keep you from ever > eating out again. When I posted my message I was real ****ed. If the post is read in it's entirety one would notice a conflict between a customer and a worker (wife) and customer vs manager. The attitudes of both mgr and worker sucked to speak mildly. The worker no doubt got her story to the mgr real quick. Best defense=offense. Cover your ass stuff. The mgr should have been more receptive, we did not attack him or his wife worker. We did point out her attitude when she was confronted. The mgr already had a shitty attitude when we called him to our table. This was what ****ed me off most. Then of course my friends anger that the worker not only failed to clean her hands but she blatantly lied to her, even though my friend fully observed her movements from the time she left her stall until she was confronted. They had treated us like we were in the wrong. And the only one who stood to gain anything by lying was the worker. The "What ever happened to "the customer is always right" ? means a lot more than to give in to us whether we are right or wrong. What about respecting customers - who provide their income. I've been in and around news groups a many year, starting with 'Notes' at DEC. And it amazes me how people take it as a place to take pop shots. A place to crack their profound wit and sarcasm - rather than to add something constructive or helpful. It must be a lonely word out there for some people who have nothing better to do than pick apart what others have to say. Isn't there a 'flame' group out the for people to pull that kind of crap. Where everyone can pick the hell out of each other. That's where that crap belongs. Paul |
What ever happened to "the customer is always right" ?
On Mar 29, 9:31�pm, "Paul J. Dudley" >
wrote: > *What ever happened to "the customer is always right" ? > > *Thursday (3/29/07) my woman friend and I had occasion to dine at > Las Brisas restaurant *(Mexican Cuisine) on Cumberland Street in Dunn, NC. > After placing our order my friend went to the woman's room to wash her > hands. When she got back to our table she related to me that as she was > finishing up in the woman's room a woman emerged from one of the > stalls after flushing the toilet and was heading for the door to leave. My > friend recognized her as one of the restaurant workers and asked her > if she was going to wash her hands before leaving, to which the woman > replied she had. My friend responded that she had observed that she > in fact hadn't. The worker quickly left the restroom. > > *My friend asked me if I thought she should report this incident to the > restaurant manager. After we discussed it a bit more I was inclined to > agree that she should. Our food came and we ate, but as soon as my > friend observed the manager she waved him to our table. When he > arrived she began to related what had transpired in the woman's room. > No sooner than she did *the man replied that the woman was > his wife and that she had informed him already what my friend had > said to her in the restroom. He went on to say that his wife was no lier > and she said she had washed her hands and that he believed her. > His voice and demeanor were defensive, in fact I found them offensive. > So I asked him if he was calling my friend a lier. He replied that he > believed his wife. > > *My friend is not the sort of person to go around making up false claims > about anyone. And she is a very clean person. And the thought of a > person who works around food who does not wash hands after relieving > themselves is troublesome to her, and myself as well. We were both very > offended by the attitude of the woman in question and her *husbands. > We shall never dine there again, and would not recommend that restaurant or > attitude to anyone. If we could prove what had transpired it would be the > health department and not the internet that we would be relating this to. But > something should be done to ensure the safety of the public in this matter. > My friend had no earthly reason to invent this story. And I always thought > that the customers word stood for something. Any suggestions ? > > Very Dissatisfied, > > Paul > Dunn, NC He's blinded by love I guess. |
What ever happened to "the customer is always right" ?
Did the wife emerge from a Handicap stall?
Your sensitivity to the manager's defense appears accurate; Common in family owned restaurants. Latin American also suggests protective of their 'home.' Nonetheless, no assumptions should not be made and the manager should have left his bias in the kitchen. Hospitality inherently involves caring for the public. Shigellosis, a bacteria spread from not washing hands after the bathroom alone, is killed via cooking past 141. Staph infections however are roughly 2/3 of all food borne diseases. Why? The toxin- producing bacteria is on the hands of 1/3rd of the "healthy" population, in the noses of half the 'healthy" population. Hypothetically, if she washed her hands, then itched her eye and picked her nose once she got in the kitchen, and didn't wash her hands or bother with gloves before creating your meal...ignorance is bliss. Seeing is not always believing, but believing is seeing. {Please reheat your leftovers past 165 at home, because you could potentially make yourself sick). I would file a complaint with the local health inspector, ask for confidentiality. Hopefully, the pot will be stirred a bit; some realizations will be made, and the effort will be made to take responsibility for their actions. Food service workers need to uphold public health laws. I am not quite sure of the laws in NC, but I believe at least the one manager in the building at all times should be certified by ServSafe or a similar Food Safety Council approved education. The boss needs to sacrifice their ego for genuine pride. [Credentials: Restaurant Manager for two years, lifetime experience: family owned restaurants, and two large corporations.] On Mar 29, 6:31 pm, "Paul J. Dudley" > wrote: > What ever happened to "the customer is always right" ? > > Thursday (3/29/07) my woman friend and I had occasion to dine at > Las Brisas restaurant (Mexican Cuisine) on Cumberland Street in Dunn, NC. > After placing our order my friend went to the woman's room to wash her > hands. When she got back to our table she related to me that as she was > finishing up in the woman's room a woman emerged from one of the > stalls after flushing the toilet and was heading for the door to leave. My > friend recognized her as one of the restaurant workers and asked her > if she was going to wash her hands before leaving, to which the woman > replied she had. My friend responded that she had observed that she > in fact hadn't. The worker quickly left the restroom. > > My friend asked me if I thought she should report this incident to the > restaurant manager. After we discussed it a bit more I was inclined to > agree that she should. Our food came and we ate, but as soon as my > friend observed the manager she waved him to our table. When he > arrived she began to related what had transpired in the woman's room. > No sooner than she did the man replied that the woman was > his wife and that she had informed him already what my friend had > said to her in the restroom. He went on to say that his wife was no lier > and she said she had washed her hands and that he believed her. > His voice and demeanor were defensive, in fact I found them offensive. > So I asked him if he was calling my friend a lier. He replied that he > believed his wife. > > My friend is not the sort of person to go around making up false claims > about anyone. And she is a very clean person. And the thought of a > person who works around food who does not wash hands after relieving > themselves is troublesome to her, and myself as well. We were both very > offended by the attitude of the woman in question and her husbands. > We shall never dine there again, and would not recommend that restaurant or > attitude to anyone. If we could prove what had transpired it would be the > health department and not the internet that we would be relating this to. But > something should be done to ensure the safety of the public in this matter. > My friend had no earthly reason to invent this story. And I always thought > that the customers word stood for something. Any suggestions ? > > Very Dissatisfied, > > Paul > Dunn, NC |
What ever happened to "the customer is always right" ?
I am an exec in a high volume chain restaurant. I have had to defend
the actions of my staff in almost the same situation....our last stall has a hand sink with soap and towels and the staff, along with myself use it. Concurrently, we have been called on the carpet for walking out of the stall and not washing our hands before returning to the kitchen...it is a legitimate complaint.... and all you can really do is apologize and talk to your staff...now we wash our hands in both sink... We also wash our hands again in the kitchen before returning to a station.... chef j KymStarCry wrote: > Did the wife emerge from a Handicap stall? > > Your sensitivity to the manager's defense appears accurate; Common in > family owned restaurants. Latin American also suggests protective of > their 'home.' > > Nonetheless, no assumptions should not be made and the manager should > have left his bias in the kitchen. Hospitality inherently involves > caring for the public. > > Shigellosis, a bacteria spread from not washing hands after the > bathroom alone, is killed via cooking past 141. Staph infections > however are roughly 2/3 of all food borne diseases. Why? The toxin- > producing bacteria is on the hands of 1/3rd of the "healthy" > population, in the noses of half the 'healthy" population. > Hypothetically, if she washed her hands, then itched her eye and > picked her nose once she got in the kitchen, and didn't wash her hands > or bother with gloves before creating your meal...ignorance is bliss. > Seeing is not always believing, but believing is seeing. {Please > reheat your leftovers past 165 at home, because you could potentially > make yourself sick). > > I would file a complaint with the local health inspector, ask for > confidentiality. Hopefully, the pot will be stirred a bit; some > realizations will be made, and the effort will be made to take > responsibility for their actions. Food service workers need to uphold > public health laws. > > I am not quite sure of the laws in NC, but I believe at least the one > manager in the building at all times should be certified by ServSafe > or a similar Food Safety Council approved education. > > The boss needs to sacrifice their ego for genuine pride. > > [Credentials: Restaurant Manager for two years, lifetime experience: > family owned restaurants, and two large corporations.] > > > > On Mar 29, 6:31 pm, "Paul J. Dudley" > > wrote: >> What ever happened to "the customer is always right" ? >> >> Thursday (3/29/07) my woman friend and I had occasion to dine at >> Las Brisas restaurant (Mexican Cuisine) on Cumberland Street in Dunn, NC. >> After placing our order my friend went to the woman's room to wash her >> hands. When she got back to our table she related to me that as she was >> finishing up in the woman's room a woman emerged from one of the >> stalls after flushing the toilet and was heading for the door to leave. My >> friend recognized her as one of the restaurant workers and asked her >> if she was going to wash her hands before leaving, to which the woman >> replied she had. My friend responded that she had observed that she >> in fact hadn't. The worker quickly left the restroom. >> >> My friend asked me if I thought she should report this incident to the >> restaurant manager. After we discussed it a bit more I was inclined to >> agree that she should. Our food came and we ate, but as soon as my >> friend observed the manager she waved him to our table. When he >> arrived she began to related what had transpired in the woman's room. >> No sooner than she did the man replied that the woman was >> his wife and that she had informed him already what my friend had >> said to her in the restroom. He went on to say that his wife was no lier >> and she said she had washed her hands and that he believed her. >> His voice and demeanor were defensive, in fact I found them offensive. >> So I asked him if he was calling my friend a lier. He replied that he >> believed his wife. >> >> My friend is not the sort of person to go around making up false claims >> about anyone. And she is a very clean person. And the thought of a >> person who works around food who does not wash hands after relieving >> themselves is troublesome to her, and myself as well. We were both very >> offended by the attitude of the woman in question and her husbands. >> We shall never dine there again, and would not recommend that restaurant or >> attitude to anyone. If we could prove what had transpired it would be the >> health department and not the internet that we would be relating this to. But >> something should be done to ensure the safety of the public in this matter. >> My friend had no earthly reason to invent this story. And I always thought >> that the customers word stood for something. Any suggestions ? >> >> Very Dissatisfied, >> >> Paul >> Dunn, NC > > |
What ever happened to "the customer is always right" ?
On Mar 30, 7:37 am, Ward Abbott > wrote:
> On Fri, 30 Mar 2007 01:31:29 GMT, "Paul J. Dudley" > > > wrote: > > What ever happened to "the customer is always right" ? > > An old wives tale...the customer can be vastly misinformed and that > doesn't make them right. > > None of us own the restaurant...what do you want us to do....wring our > hands? Going behind the scenes probably would keep you from ever > eating out again. Your comments are not appreciated and further action will be taken. In the future, gather the facts before you post comments on the internet that can be proven false. |
What ever happened to "the customer is always right" ?
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What ever happened to "the customer is always right" ?
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What ever happened to "the customer is always right" ?
Paul J. Dudley wrote in message ... > What ever happened to "the customer is always right" ? > > Thursday (3/29/07) my woman friend and I had occasion to dine at >Las Brisas restaurant (Mexican Cuisine) on Cumberland Street in Dunn, NC. >After placing our order my friend went to the woman's room to wash her >hands. When she got back to our table she related to me that as she was >finishing up in the woman's room a woman emerged from one of the >stalls after flushing the toilet and was heading for the door to leave. My >friend recognized her as one of the restaurant workers and asked her >if she was going to wash her hands before leaving, to which the woman >replied she had. My friend responded that she had observed that she >in fact hadn't. The worker quickly left the restroom. > > My friend asked me if I thought she should report this incident to the >restaurant manager. After we discussed it a bit more I was inclined to >agree that she should. Our food came and we ate, but as soon as my >friend observed the manager she waved him to our table. When he >arrived she began to related what had transpired in the woman's room. >No sooner than she did the man replied that the woman was >his wife and that she had informed him already what my friend had >said to her in the restroom. He went on to say that his wife was no lier >and she said she had washed her hands and that he believed her. >His voice and demeanor were defensive, in fact I found them offensive. >So I asked him if he was calling my friend a lier. He replied that he >believed his wife. > > My friend is not the sort of person to go around making up false claims >about anyone. And she is a very clean person. And the thought of a >person who works around food who does not wash hands after relieving >themselves is troublesome to her, and myself as well. We were both very >offended by the attitude of the woman in question and her husbands. >We shall never dine there again, and would not recommend that restaurant or >attitude to anyone. If we could prove what had transpired it would be the >health department and not the internet that we would be relating this to. But >something should be done to ensure the safety of the public in this matter. >My friend had no earthly reason to invent this story. And I always thought >that the customers word stood for something. Any suggestions ? > My suggestion is that if you like your friend, go to the restaurant if you liked it, but don't tell her. If I worked in a kitchen, and came out of a public restroom and then had to put my hands back in food, after having to touch the gross doorknobs and other things that the customers had touched on the way to and fro, I would wait til I got back to the kitchen and scrubbed then. A thousand times more sanitary. I also suspect this is a troll and an anti Mexican one too thanks for playing mk5000 "we made each movie with absolutely no eye to the next. I we had thought, well we're going to make three or six or ten, then I don't think we would have killed Marie,, because that's something you want to save"--Matt Damon "we |
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