computer problem
 

"sf" > wrote in message
...
>
> Hopefully somebody who knows about this stuff doesn't have OT kill
> filed.
>
> I've had problems with my netbook for months, but they were minor and
> I had an extended warranty so I just got around to taking it back to
> Best Buy a couple of weeks ago. They wanted to charge me an
> unreasonable amount to back up my files, so I did it myself and it
> went off to Toshiba to be looked at. Toshiba replaced the hard drive
> and sent it back to Best Buy. Best Buy called me and told me to bring
> my installation disks with me. Why? No OS, Windows (or maybe it's XP
> - my husband was talking to them) needs to be reinstalled. What?
> Wasn't I supposed to get it back in the same condition it would be in
> as if I was taking it out of the box? Who screwed up? They didn't
> tell me I needed to make an installation disk too, now they want me to
> buy one (it's not much, but it's the principal at this point) and
> charge me to install it too. The netbook has no CD/DVD drive, so I'd
> have to buy or borrow one, another PITA.
>
> I know two people who work for the state attorney general's office and
> both told me that I paid for the OS when I bought the computer even if
> they didn't give me a CD, so how do I approach this problem? My plan
> is to talk to the Geek Squad desk first, then the store manager and if
> that fails, I'll call Toshiba to find out what's going on. Or should
> I just call Toshiba first and bypass Best Buy altogether?
>
> They're trying to say the software wasn't warranted, which I
> understood but it was in the context that if it was a software
> problem, not a hardware issue, they would have to charge me to fix it
> AND if it was just a software issue they would call me to tell me the
> cost and verify that it was okay to continue. It seems like the
> ultimate responsibility is with Toshiba to return the computer in
> factory condition, but I'm mad that Best Buy is trying to make a few
> bucks off me this way.
>
> Step 1: Pick up computer and verify that it was a hardware issue, not
> a software problem.
>
> Step 2: ....
>
> TIA
>
> --
>
> Never trust a dog to watch your food.

If you have the orginal paperwork that came with the computer, it should
have the serial number of the OS. Call the manufacturer and explain the
problem. Perhaps they can help.

computer problem
 

On Sun, 12 Dec 2010 06:59:20 -0500, "Kswck" >
wrote:

> If you have the orginal paperwork that came with the computer, it should
> have the serial number of the OS. Call the manufacturer and explain the
> problem. Perhaps they can help.

Thanks.

--

Never trust a dog to watch your food.

computer problem
 

On Sun, 12 Dec 2010 07:29:02 -0600, Andy > wrote:

> All I can offer up as ehlp ;) There are USB DVD and HD adapters for
> backup/restore.

Sorry Andy, I don't speak computer. It's written in English, but I
didn't understand a word you said. I backed up pictures, documents
etc on a portable hard drive, if that's what you were trying to tell
me. I still have no idea how to make an installation disk and they
didn't tell me to make a boot disk (how can you boot a computer with
no OS?), so I feel like they're trying to pick my pocket. I've had a
different computer's hard drive replaced under warranty and my OS was
replaced.

--

Never trust a dog to watch your food.

computer problem
 

On Sun, 12 Dec 2010 08:32:00 -0600, Andy > wrote:

>
> sf,
>
> I was along the same lines of a portable HD for backup purposes.
>
> That's what I meant. If they returned your other internal HD, with a USB
> adapter, you could "hunt & peck" for "stuff"

Hopefully, I can hunt and peck on my portable HD.
>
> Restoring the OS is an event that hasn't happened to me yet but I did
> get to make a DVD of it.
>
> DID you got your old HD back? You didn't answer that question. If not,
> you should call to get it back, imho. That's private property!!!

No, I didn't get it back and that's normal for warranty work. When my
Dell HD died, them keeping it was part of the conditions. Not sure
why they kept it, but I assume it was so they could recoup from
whoever sold them the defective part.

Maybe you're used to getting your HD back because you build your own
computers, but I buy mine premade and preinstalled with what I need.

--

Never trust a dog to watch your food.

computer problem
 

On Sun, 12 Dec 2010 09:13:36 -0600, Andy > wrote:

> sf > wrote:
>
> > Maybe you're used to getting your HD back because you build your own
> > computers, but I buy mine premade and preinstalled with what I need.
>
>
> Did you eject and reinsert your HD?
>

<laughing> I see you know as much about computers as I do, maybe a
little less.


--

Never trust a dog to watch your food.

computer problem
 

"sf" wrote
> Andy wrote:

>> > Maybe you're used to getting your HD back because you build your own
>> > computers, but I buy mine premade and preinstalled with what I need.

>> Did you eject and reinsert your HD?

> <laughing> I see you know as much about computers as I do, maybe a
> little less.

LOL! Lots less on his end!