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washerlessincolorado
 
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Default Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears

I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized
Maytag Dealer (the only product they sell). I was willing to pay over
$1200 (for just a washer) in order to have a machine that would be
worry free from maintenance issues for at least seven years (after
buying the extended service warranty that is) and was more than
guaranteed by the salesperson this washer would WASH those ever large
comforters (the only reason I would even consider a washer ever being
worth this type of money).

Well it does not wash comforters any better than the $300 model and it
tends to tear holes in the fabric as well. As the salesperson stated
"if you can get it in the machine and shut the door, it will clean
it", I think they should have said, it will shred it. smile

It has proved to me that home models are not up to laundry mat
capacity yet, even though they would like to make you think so, in
order to charge the big bucks.

The biggest issue I have had with Maytag is when it comes to service.
The friendly guy whose is always asleep at the office because they
have so few failures, is probably asleep, because they have so few
customers.

November 2003:

The very week I called my extended warranty service contract number to
arrange to have the rubber gasket replaced on my beautiful worry free
Neptune washer (this is the gasket between the door and the drum,
which had totally separated into cracks along the whole rubber seal)
happened to be the very same day I called Sears to repair an
electrical wiring issue on my brand new Sears convection cook top
range. I have an extended service warranty package with Sears as well.

The Sears Warranty department scheduled to be out to get my stove
fixed in about three days. After hanging up with them, I called Maytag
to get an appointment for my washer. Their spiel was first: this
gasket defect was not an extended service warranty issue, that it fact
it was a manufacturers defect and the Maytag manufacturing company
direct, would have to fix it, but they would be happy to quickly
transfer me there, did so, and hung up. As you guess, Maytag Company,
said oh the manufacturer's warranty has expired, so you will need to
go back to your Extended Warranty Service Dealer to get it fixed, so
call them back at the number you started out first at. Getting the big
picture?

So I called the Extended Warranty Service people back and they were
trying to get me to go through the big loop again, until I said no,
you are going to take care of this problem and you are going to stay
on line with me while it is being done. After being put on hold a
couple of times, no one seemed to be able to figure out, who was going
to get stuck with this bill, but kept trying to pass the problem off
on someone else. Getting the even bigger picture?

Finally the Extended Service Warranty person said, he had made
arrangements with my local Maytag Store, you know the store I spent
the $1200 at, to come out an install my gasket after they mail it to
me. When the gasket arrives, their will be a number to call inside,
just call it and they will come out and put it on for you.

Well that gasket arrived, and guess what, there was no number in the
package to call to get it installed. Surprised, not really.

I called my local Maytag store, and told him the Extended Service
Warranty group said he would be the one to install the gasket and he
said, oh we only come out to your area once a week, and we have
already missed your day. How about next Friday, that would be another
week a way. Let's see, I have already been without a washer (totally
now for two weeks, what is one more week).

Well folks, guess what, today is that next Friday, and guess who
called. Yep, my friendly Maytag repairman. His ONE and only repairman
came down with the flu (the day after Thanksgiving), and he just won't
be able to make it out.

No apology that I have been without a washer for three weeks now, but
he did offer TO MAKE AN EXCEPTION and come out to my area before their
normal Fridays for this area. He said you know my repairman is open
all next week, pick a date. I said that will be fine, the only day I
would not would be available would be on Wednesday. He then suggests,
oh well then, why don't we just make it next Friday anyway. Really?
Lets see that makes 4 weeks without a washer. I don't know how much
dirty laundry you have by then, but we are talking about wearing those
shorts one more time inside out. smile

As for Sears, they came out in the three days they said they would,
fixed my beautiful Frigidaire stove the very day they came out, and it
didn't cost me a buck.

I called, they came, they delivered! I am a happy camper!

As for Maytag, the laundry is still piling up, along with all bullshit
to get them to do their job.

If you want service, go to Sears. If you want a hassle, go to Maytag.

Washerlessincolorado
  #2 (permalink)   Report Post  
Me
 
Posts: n/a
Default Maytag Neptune Washer lousy customer service for repair; I wouldthink twice next time and buy from Sears

washerlessincolorado wrote:

> I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized
> Maytag Dealer (the only product they sell). I was willing to pay over
> $1200 (for just a washer) in order to have a machine that would be
> worry free from maintenance issues for at least seven years (after
> buying the extended service warranty that is) and was more than
> guaranteed by the salesperson this washer would WASH those ever large
> comforters (the only reason I would even consider a washer ever being
> worth this type of money).


---snip----
>
> Washerlessincolorado


When I had trouble with my Neptune washer, I went to their
website - http://www.maytag.com - and wrote to them about
it. My machine does not abuse clothes the way you
describe yours, and when I contacted Maytag, my machine
was already "out of warranty" but the response was very
quick, and highly satisfactory. Admittedly, YMMV.
--

Joanne >
http://members.tripod.com/~bernardschopen/
Life is about the journey, not about the destination.

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Atom1
 
Posts: n/a
Default Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears


Report your experience to the www.bbb.com and to www.epinions.com.


"washerlessincolorado" > wrote in message
om...
> I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized
> Maytag Dealer (the only product they sell). I was willing to pay over
> $1200 (for just a washer) in order to have a machine that would be
> worry free from maintenance issues for at least seven years (after
> buying the extended service warranty that is) and was more than
> guaranteed by the salesperson this washer would WASH those ever large
> comforters (the only reason I would even consider a washer ever being
> worth this type of money).
>
> Well it does not wash comforters any better than the $300 model and it
> tends to tear holes in the fabric as well. As the salesperson stated
> "if you can get it in the machine and shut the door, it will clean
> it", I think they should have said, it will shred it. smile
>
> It has proved to me that home models are not up to laundry mat
> capacity yet, even though they would like to make you think so, in
> order to charge the big bucks.
>
> The biggest issue I have had with Maytag is when it comes to service.
> The friendly guy whose is always asleep at the office because they
> have so few failures, is probably asleep, because they have so few
> customers.
>
> November 2003:
>
> The very week I called my extended warranty service contract number to
> arrange to have the rubber gasket replaced on my beautiful worry free
> Neptune washer (this is the gasket between the door and the drum,
> which had totally separated into cracks along the whole rubber seal)
> happened to be the very same day I called Sears to repair an
> electrical wiring issue on my brand new Sears convection cook top
> range. I have an extended service warranty package with Sears as well.
>
> The Sears Warranty department scheduled to be out to get my stove
> fixed in about three days. After hanging up with them, I called Maytag
> to get an appointment for my washer. Their spiel was first: this
> gasket defect was not an extended service warranty issue, that it fact
> it was a manufacturers defect and the Maytag manufacturing company
> direct, would have to fix it, but they would be happy to quickly
> transfer me there, did so, and hung up. As you guess, Maytag Company,
> said oh the manufacturer's warranty has expired, so you will need to
> go back to your Extended Warranty Service Dealer to get it fixed, so
> call them back at the number you started out first at. Getting the big
> picture?
>
> So I called the Extended Warranty Service people back and they were
> trying to get me to go through the big loop again, until I said no,
> you are going to take care of this problem and you are going to stay
> on line with me while it is being done. After being put on hold a
> couple of times, no one seemed to be able to figure out, who was going
> to get stuck with this bill, but kept trying to pass the problem off
> on someone else. Getting the even bigger picture?
>
> Finally the Extended Service Warranty person said, he had made
> arrangements with my local Maytag Store, you know the store I spent
> the $1200 at, to come out an install my gasket after they mail it to
> me. When the gasket arrives, their will be a number to call inside,
> just call it and they will come out and put it on for you.
>
> Well that gasket arrived, and guess what, there was no number in the
> package to call to get it installed. Surprised, not really.
>
> I called my local Maytag store, and told him the Extended Service
> Warranty group said he would be the one to install the gasket and he
> said, oh we only come out to your area once a week, and we have
> already missed your day. How about next Friday, that would be another
> week a way. Let's see, I have already been without a washer (totally
> now for two weeks, what is one more week).
>
> Well folks, guess what, today is that next Friday, and guess who
> called. Yep, my friendly Maytag repairman. His ONE and only repairman
> came down with the flu (the day after Thanksgiving), and he just won't
> be able to make it out.
>
> No apology that I have been without a washer for three weeks now, but
> he did offer TO MAKE AN EXCEPTION and come out to my area before their
> normal Fridays for this area. He said you know my repairman is open
> all next week, pick a date. I said that will be fine, the only day I
> would not would be available would be on Wednesday. He then suggests,
> oh well then, why don't we just make it next Friday anyway. Really?
> Lets see that makes 4 weeks without a washer. I don't know how much
> dirty laundry you have by then, but we are talking about wearing those
> shorts one more time inside out. smile
>
> As for Sears, they came out in the three days they said they would,
> fixed my beautiful Frigidaire stove the very day they came out, and it
> didn't cost me a buck.
>
> I called, they came, they delivered! I am a happy camper!
>
> As for Maytag, the laundry is still piling up, along with all bullshit
> to get them to do their job.
>
> If you want service, go to Sears. If you want a hassle, go to Maytag.
>
> Washerlessincolorado




  #4 (permalink)   Report Post  
Baroness Benachi
 
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Default Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears


"washerlessincolorado" said I was willing to pay over
> $1200 (for just a washer)


Honey for $1200 it had better wash, dry, fold, sort and put away the
laundry.


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Taffy Cheerful
 
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Default Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears

"Baroness Benachi" wrote:

> Honey for $1200 it had better wash, dry, fold, sort and put
> away the laundry.


For 1200 simoleons, it really should iron the clothes, too...

Taffy (who is very happy with a Sears-brand washer/dryer)
--
Girl's classic fashions of the 50s & 60s -- jump.to/taffy
Fashion Site:
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"Growing old is inevitable; growing up is optional..."


  #7 (permalink)   Report Post  
DrClean
 
Posts: n/a
Default Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears


"Baroness Benachi" > wrote in message
s.com...
>
> "washerlessincolorado" said I was willing to pay over
> > $1200 (for just a washer)

>
> Honey for $1200 it had better wash, dry, fold, sort and put away the
> laundry.
>
>


Washerless clearly didn't set the machine up properly.

Mine would do all that and more.
--
DrClean
www.DrClean.co.uk
The Best Fabric Cleaning Resource on the Web


  #9 (permalink)   Report Post  
Don Wiss
 
Posts: n/a
Default Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears

On Sat, 29 Nov 2003 14:20:51 GMT, Colin > wrote:

>Quit blaming Maytag, they did not sell you the policy. Go back to the
>store where you bought the washer and raise hell. If they won't help,
>picket the store (your right under the constitution, but you must, by
>law, stay on public property (sidewalks), stay moving at all times, and
>not block access to the property).


And if in NYC no sticks holding up the sign. Cardboard tubes only.

Don <donwiss at panix.com>.
  #10 (permalink)   Report Post  
Penny S
 
Posts: n/a
Default Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears

Colin murmured while asleep:
> Elmo P. Shagnasty wrote:
>>> Quit blaming Maytag, they did not sell you the policy. Go back to the

> store where you bought the washer and raise hell. If they won't help,
> picket the store (your right under the constitution, but you must, by
> law, stay on public property (sidewalks), stay moving at all times,
> and not block access to the property). I guarantee they will do
> anything to get a picketer carrying a sign out of their store front.
>
> Colin


or get a consumer advocate like Clark Howard ( radio show and web site)
working for you. Or your state's attorney general. Or the BBB, Put your
energy where it might get results. Persistence can pay off.

Penny S




  #11 (permalink)   Report Post  
cynthia
 
Posts: n/a
Default Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears

We have a Maytag refrigerator that we've had quite a few problems
with. It was way out of warranty(three years)and they just replaced it
with a new one. We had to pay a small amount to have this exchange but
it was well worth it. My husband went straight to Maytag and they were
happy to solve our problems.
I still have my Maytag stacker washer/dryer that I got 18 years ago
when my daughter was born. It has been repaired several times and
keeps on running.
"DrClean" > wrote in message news:<bq9q56
>...
> "Baroness Benachi" > wrote in message
> s.com...
> >
> > "washerlessincolorado" said I was willing to pay over
> > > $1200 (for just a washer)

> >
> > Honey for $1200 it had better wash, dry, fold, sort and put away the
> > laundry.
> >
> >

>
> Washerless clearly didn't set the machine up properly.
>
> Mine would do all that and more.

  #12 (permalink)   Report Post  
Warrior_13
 
Posts: n/a
Default Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears

I have actually done this before, picketed a store over a $3.50 piece of
sheet music! Can you believe it? The music was missing an inserted sheet,
but the store insisted they could not refund money on sheet music. I didn't
ask for a refund, I asked for an exchange. They still wouldn't do it, so I
printed up some circulars denouncing their customer service and handed them
out to customers. This was in a mall besides!
It wasn't long before I was satisfied. In more ways than one, I was really
into the picketing thing, it was kind of fun!
The squeaky wheel gets the grease!

"Colin" > wrote in message
...
>
>
> Elmo P. Shagnasty wrote:
> > In article >,
> > (washerlessincolorado) wrote:
> >
> >
> >>in order to have a machine that would be
> >>worry free from maintenance issues for at least seven years (after
> >>buying the extended service warranty that is)

> >
> >
> > Didn't buy it from Maytag, did you?

>
> >
> > Own up to it: you screwed up, and you're trying to put the blame on
> > Maytag or anyone else BUT yourself, where it belongs.

>
>
>
>
> As this poster so eloquently pointed out, essentially all third party
> warranty policies are just a way of making extra money off customers.
>
> Quit blaming Maytag, they did not sell you the policy. Go back to the
> store where you bought the washer and raise hell. If they won't help,
> picket the store (your right under the constitution, but you must, by
> law, stay on public property (sidewalks), stay moving at all times, and
> not block access to the property). I guarantee they will do anything to
> get a picketer carrying a sign out of their store front.
>
> Colin
>



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Edwin Pawlowski
 
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Default Maytag Neptune Washer lousy customer service for repair; I would think twice next time and buy from Sears


"Warrior_13" > wrote in message

> I have actually done this before, picketed a store over a $3.50 piece of
> sheet music! Can you believe it?


I can not only believe it, I can enjoy such things. I had a question about
a $1.04 charge on a service bill from my dealer. It was for "environmental
fees" even though all they did was hook up the computer to the car. No oily
rags, no waste to dispose of. It is just a 2% charge programmed into the
bills.

In return I have a free oil change from the dealer and a $500 discount
certificate direct from GM if I buy a new car in the next year. Sure pays
to bitch about poor service and customer policies.
Ed

http://pages.cthome.net/edhome


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