I am currently writing a book in collaboration with Starbucks and am
looking for stories from baristas and customers regarding extra mile
service, positive surprises, service recovery, a willingnesss to listen
to customer or community compliants, and Starbucks' partners community
involvment.... If you have a story to share you can leave a response
here ot contact me confidentially through my recently created
website... www.starbucksstories.com. Stories included in the book will
lead to Starbucks gift cards and a free copy of the book. Thanks for
your consideration...

If you want an extra shot of espresso, wait until it's dead before you
order, and order an odd number of shots (usually 1 or 3). Since they
have to make up an even number, leaving them with an extra shot they'd
otherwise have to throw away (again, assuming it's dead in there),
they'll almost always offer it to you for free.

I know, that's cheap, but I learned that trick inadvertantly.

- Chris