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Barbecue (alt.food.barbecue) Discuss barbecue and grilling--southern style "low and slow" smoking of ribs, shoulders and briskets, as well as direct heat grilling of everything from burgers to salmon to vegetables. |
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Now that's service
Today I had a sudden malfunction in one of my cookers. This
is all very bad because I have a large load of smoked shrimp to do and it'll be three times as much work on any of my other units which don't have the same capacity. I called customer service and left a message. A few minutes later the CEO calls me on his cell phone from a golf course. We work the problem and he decides what part needs replacing and arranges to have it sent out right away. You may have heard me talk about cookshack from time to time. They're not the cheapest in their class (insulated electric smokers) but they're a heck of a value, especially when service is important. -- Reg email: RegForte (at) (that free MS email service) (dot) com |
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