My $140 WSM from Amazon came in on the 3rd. I unpacked it this morning
to find that all three body sections were badly distorted. The body is
dented and the top and base are out of round. The porcelain is flaking
off all three pieces. There is no hope of ever getting a working smoker
out of those pieces.

A call to Weber's customer service (which didn't sound like it was
India) took care of everything. They are shipping all three replacement
parts via Fed-Ex. I can expect them in seven to ten days.

Thanks to Weber for taking care of UPS' problem

Matthew

Matthew L. Martin wrote:
> My $140 WSM from Amazon came in on the 3rd. I unpacked it this morning
> to find that all three body sections were badly distorted. The body is
> dented and the top and base are out of round. The porcelain is flaking
> off all three pieces. There is no hope of ever getting a working
> smoker out of those pieces.
>
> A call to Weber's customer service (which didn't sound like it was
> India) took care of everything. They are shipping all three
> replacement parts via Fed-Ex. I can expect them in seven to ten days.
>
> Thanks to Weber for taking care of UPS' problem
>
> Matthew

Bummer, Matthew. I know what it's like when you're waiting for a cool new
toy and it comes pre-broken.

Jack Curry

"Matthew L. Martin" > wrote in message
>
> Thanks to Weber for taking care of UPS' problem
>
> Matthew
>

Maybe if they were packed better it would not have been a problem.
Ed

"Edwin Pawlowski" > wrote in message
. com...
>
>
> "Matthew L. Martin" > wrote in message
> >
> > Thanks to Weber for taking care of UPS' problem
> >
> > Matthew
> >
>
> Maybe if they were packed better it would not have been a problem.
> Ed

I don't think they're packaged to be shipped individually. I'm think more like a
pallet at a time which would be handled differently.