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KymStarCry KymStarCry is offline
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Default What ever happened to "the customer is always right" ?

Did the wife emerge from a Handicap stall?

Your sensitivity to the manager's defense appears accurate; Common in
family owned restaurants. Latin American also suggests protective of
their 'home.'

Nonetheless, no assumptions should not be made and the manager should
have left his bias in the kitchen. Hospitality inherently involves
caring for the public.

Shigellosis, a bacteria spread from not washing hands after the
bathroom alone, is killed via cooking past 141. Staph infections
however are roughly 2/3 of all food borne diseases. Why? The toxin-
producing bacteria is on the hands of 1/3rd of the "healthy"
population, in the noses of half the 'healthy" population.
Hypothetically, if she washed her hands, then itched her eye and
picked her nose once she got in the kitchen, and didn't wash her hands
or bother with gloves before creating your meal...ignorance is bliss.
Seeing is not always believing, but believing is seeing. {Please
reheat your leftovers past 165 at home, because you could potentially
make yourself sick).

I would file a complaint with the local health inspector, ask for
confidentiality. Hopefully, the pot will be stirred a bit; some
realizations will be made, and the effort will be made to take
responsibility for their actions. Food service workers need to uphold
public health laws.

I am not quite sure of the laws in NC, but I believe at least the one
manager in the building at all times should be certified by ServSafe
or a similar Food Safety Council approved education.

The boss needs to sacrifice their ego for genuine pride.

[Credentials: Restaurant Manager for two years, lifetime experience:
family owned restaurants, and two large corporations.]



On Mar 29, 6:31 pm, "Paul J. Dudley" >
wrote:
> What ever happened to "the customer is always right" ?
>
> Thursday (3/29/07) my woman friend and I had occasion to dine at
> Las Brisas restaurant (Mexican Cuisine) on Cumberland Street in Dunn, NC.
> After placing our order my friend went to the woman's room to wash her
> hands. When she got back to our table she related to me that as she was
> finishing up in the woman's room a woman emerged from one of the
> stalls after flushing the toilet and was heading for the door to leave. My
> friend recognized her as one of the restaurant workers and asked her
> if she was going to wash her hands before leaving, to which the woman
> replied she had. My friend responded that she had observed that she
> in fact hadn't. The worker quickly left the restroom.
>
> My friend asked me if I thought she should report this incident to the
> restaurant manager. After we discussed it a bit more I was inclined to
> agree that she should. Our food came and we ate, but as soon as my
> friend observed the manager she waved him to our table. When he
> arrived she began to related what had transpired in the woman's room.
> No sooner than she did the man replied that the woman was
> his wife and that she had informed him already what my friend had
> said to her in the restroom. He went on to say that his wife was no lier
> and she said she had washed her hands and that he believed her.
> His voice and demeanor were defensive, in fact I found them offensive.
> So I asked him if he was calling my friend a lier. He replied that he
> believed his wife.
>
> My friend is not the sort of person to go around making up false claims
> about anyone. And she is a very clean person. And the thought of a
> person who works around food who does not wash hands after relieving
> themselves is troublesome to her, and myself as well. We were both very
> offended by the attitude of the woman in question and her husbands.
> We shall never dine there again, and would not recommend that restaurant or
> attitude to anyone. If we could prove what had transpired it would be the
> health department and not the internet that we would be relating this to. But
> something should be done to ensure the safety of the public in this matter.
> My friend had no earthly reason to invent this story. And I always thought
> that the customers word stood for something. Any suggestions ?
>
> Very Dissatisfied,
>
> Paul
> Dunn, NC