In article >, sf says...
> On Mon, 05 Mar 2007 14:28:47 -0600, Andy <q> wrote:
>
> >TRUE.
> >
> >Tech support?
> >
> >Andy: The giganews usenet newserver crashed.
> >
> >Jessica: Did you disable your antivirus protection?
> >
> >Andy: I'll bet a year's salary it's your fault not mine.
> >
> >Jessica: You should call giganews.
> >
> >Andy: It's a comcast service provided to subscribers, giganews.comcast.net!
> >
> >Jessica: I can't help you.
> >
> >Andy: Can I speak to a supervisor?
> >
> >Jessica: There's no one here. Just the people who walk around to make sure
> >we're doing our job.
> >
> >SHOOT ME!!!!!!
> >
> I *know* and I feel your pain. This hasn't happened to me "lately",
> but it has and they are masters at passing the buck. "Not our fault,
> contact Giganews" which can't be contacted. I tell them that as a
> LARGE part of Giganews' income, they should be in direct contact with
> them and at least be aware of when the news servers are down. It's
> really exasperating at the very least.
>
> I don't know about you, but comcast is the only game in town so that's
> what I have. Everyone else who claims "cable" goes through comcast.
> I want my access as direct as possible.

Some of us have Cox, and while it's vastly superior to Comcast, it has
its own problems.

For example - they love hiring subcontractors to do upgrades. Except in
the last case the subcontractor screwed up the amplifiers which made net
service hiccup constantly in many locations.

At least they know about it now.

Cox does host its own nntp servers. But every now and then, for no
reason whatsoever they'll reset all the article numbers. That's always
fun.