"Charles Demas" > wrote in message
...
> In article >,
> Floyd Farcus > wrote:
> (angelarenae) wrote:
> >
> >>I'm getting ready to do a major kitchen remodel and have some
> >>questions about refrigerators. I was all set to order the Sub-Zero
> >>650 Over-Under (freezer is a drawer beneath the fridge), when a friend
> >>of mine told me that Sub-Zeros in general are overrated and are
> >>outperformed by several other (cheaper) brands, e.g. KitchenAid and
> >>Viking.
> >
> >Check the repair rate of SubZero. They are running about 27% repair
> > rate, highest in the industry. For the price they are asking, I
> >would demand perfection.
>
> One of the problems may indeed be that their customers *ARE* demanding
> perfection, or very close to it.
==
It is a problem that customers expect their multi-$k fridge to
run flawlessly? Heck, I expect my $1500. fridge to run flawlessly.
(And it has, by the way, so far.)
==
>
> As you said, at that price it should be perfect, and with a repair
> policy geared toward that, one would expect a higher repair rate.
>
> IIRC, their repair cost to customer is zero.
==
Kinda like a Hyundai?
==
>
>
> Chuck Demas
>
> --
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