FoodBanter.com - View Single Post - Penzey's soup base vs. Redi-base

On 15 Dec 2003 22:03:13 -0800, wrote:

>I wrote, about Redi-Base:
>
>> I have one major complaint about them, though. They make a big deal
>> on their website of "No added MSG" and "No added glutamates." This is
>> simply false as they have autolyzed yeast extract in their products,
>> which is a significant source of free glutamates. I wrote to them
>> about this and it was the only e-mail of mine that they didn't answer.
>> This makes them appear deceitful.
>
>B.Server > wrote:
>
>> So leaving aside all of the food hysterics, what would you like their
>> label to say? In what way should it be differentiated from other
>> products that naturally contain glutamates and still others that have
>> added MSG directly?
>
>Actually, the labels on the products themselves are accurate: they list
>hydrolyzed wheat protein and autolyzed wheat extracts. My complaint is
>that the web page makes a big deal about how there is no MSG in any of
>their products, and this is misleading. I'd like it if they listed the
>actual product ingredients on the web page.
>
>Sandy

OK. I thought that you said they claimed "No ADDED MSG" rather than
"No MSG". My guess is that it would be next to impossible to produce
any reduced base of this sort that did not contain glutamates and
various salts thereof. So it seemed to me that the question is how do
they indicate that they don't dump a portion of product number 959XX
(MSG) into their recipe.

I confess to never having read their web site in detail. It annoys
the hell out of me. For example, this morning the link from the
second of the "Three Ways to Order" page leads to a lame explanation
that they have reorganized their web site and this link has moved. (to
where?) One would think that how to order might be of sufficient
importance that they would bother to get it right. They apparently
don't see it that way.

I like the company and products. I just think they lost the recipe
when it comes to their web presence.