"Boron Elgar" > wrote in message
...
> On Fri, 8 Feb 2008 23:48:19 -0500, "Dee.Dee" >
> wrote:
>
>>
>>At 5:34pm Thursday Feb 7, I ordered 3 wastebaskets from Costco online.
>>
>>I got home this evening about 6 pm. They were sitting on my front
>>doorstep!
>>
>>Rural living gets no better than this.
>>Dee Dee
>>
>
>
> Their online service is fabulous and the online customer service
> sublime.
>
> We ordered a large treadmill from them a few years ago. When the box
> arrived, by common carrier, it was damaged and we refused delivery. WE
> called and they shipped out another one...actually, it was drop
> shipped from the manufacturer. The carrier gave us a hard time about
> delivery and we called Costo, who arranged to have it delivered at our
> convenience AND gave us a $100 refund for the trouble.
>
> Another time we bought an HP printer online and it came with a rebate
> (listed in the online Costco order form) from HP that had to be filed
> with HP. We filed. HP denied the rebate by mail. We called Costco and
> told them and they sent us $50. A month later a $50 check arrived
> from HP. We called Costco to arrange a refund to them and they told us
> to keep it the HP money and enjoy.
>
> And I am a stockholder and they have done quite well for me.
>
> Boron



THEN, was the time to buy!

We had a contractor through Costco who was not giving us any satisfaction.
We did everything possible to comply. At our wits' end, we told Costco what
we were going thru -- they stepped up to the plate and handled it to our
satisfaction. We didn't even say we were complaining, we just asked them
who to contact and when. There was no messing about once they got wind of
it. The contractor said a check would be in the mail to us the next day.
We waited 3 weeks, no check, and then called Costco; believe me, the check
WAS in the mail the next day.


PS, 14 years ago, we bought Nordic Track skier (you know, the ones that cost
$400 and you can't give away now, along with all the other toys) and the UPS
guy must've thrown it on the porch, it was mangled up, and had been sitting
in the rain (wood!); it was just too much hastle to do anything about it but
complain. If that were Costco, it would've been a different story.

You have MY permission to sign as

Costco Stock Holder,
Boron ;-)))))


Dee Dee