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Steve Calvin

wrote:
> And as for service, check this out: When I got the WSM from Amazon,
> the bottom section had come loose, and what ever part they had in that
> box had scratched the bowl in several places on the inside. A couple
> of the ears on the bottom vents were bent, but nothting major. After
> assembly I also noticed that the access door had a bow in it,
> something noticed on the WSM group as a common problem.
>
> I called Weber and asked them if the scratches would do anything to
> the firebowl, because if I wanted to use it as a simple cooker with no
> water bowl the meat juices would fall directly into the bowl, some
> getting burned up if they hit the fire, but others on the edges
> hitting the bowl to be cemented on by the fire.
>
> The service rep asked me, "why take a chance?" With no further
> explanation they asked me for an address and sent me an entire
> firebowl. When they asked me if there was anything else I was
> concerned about or if there were any other questions, I told them
> about the access door. The put a new one in with the firebowl.
>
> Hard to beat that kind of service. It could really make a guy loyal,
> especially since they are backing a really good product.
>
> Robert
>

Yup, I think Weber's service it hard, if not nearly
impossible to beat.

I have a Weber Silver B gasser as well as the WSM. Well, my
better half's work group wanted to borrow the Silver B for a
department lunch. Fine, no problem, you just come and pick
it up. Long story short, they loaded onto the pickup with
the back down. Naturally the lid wasn't real impressed with
that and it opened HARD, snapping the cast iron where the
lid connects to the main body. They felt horrible and said
they'd fix it. The called Weber and told them exactly what
had happened. Weber sent a new lid AND someone to install
it. Charge? NONE. Unbelievable. Tell me one other company
who would do that when it was obvious user negligence which
caused the damage.

--
Steve