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[email protected][_2_] nailshooter41@aol.com[_2_] is offline
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Default The end of the WSM experiment

On Nov 9, 8:59 am, "Dave Bugg" > wrote:

> Don't get me wrong, Robert, the WSM is a great piece >of equipment; and at its price-point you can't ask for >better. A ceramic pit was the only thing
> that could pull me away from my WSM.


And as for service, check this out: When I got the WSM from Amazon,
the bottom section had come loose, and what ever part they had in that
box had scratched the bowl in several places on the inside. A couple
of the ears on the bottom vents were bent, but nothting major. After
assembly I also noticed that the access door had a bow in it,
something noticed on the WSM group as a common problem.

I called Weber and asked them if the scratches would do anything to
the firebowl, because if I wanted to use it as a simple cooker with no
water bowl the meat juices would fall directly into the bowl, some
getting burned up if they hit the fire, but others on the edges
hitting the bowl to be cemented on by the fire.

The service rep asked me, "why take a chance?" With no further
explanation they asked me for an address and sent me an entire
firebowl. When they asked me if there was anything else I was
concerned about or if there were any other questions, I told them
about the access door. The put a new one in with the firebowl.

Hard to beat that kind of service. It could really make a guy loyal,
especially since they are backing a really good product.

Robert