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28-03-2004, 02:38 PM
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When You Hear The Heavy Accent & The Poor Phone Connection...HANG UP!!! _____ Rr5rovFW84b
On 3/27/04 12:57 PM, in article ,
" wrote: When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! What exactly does this have to do with winemaking, woodturning, or yarn ?? -- Greg Cook http://homepage.mac.com/gregcook/Wine (remove spamblocker from my email) 
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29-03-2004, 12:47 AM
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When You Hear The Heavy Accent & The Poor Phone Connection...
In article m,
Greg Cook wrote: What exactly does this have to do with winemaking, woodturning, or yarn ?? Well, I for one am comsid erng outsorcing allth typing of mty nwesgrupo messages. My 5. year old taks *foreber* to gert one sentenc out and I'v got to spell every worf as we go. The errir rate is just unaxcceptable for me at the leevel of post quality I'm strivingg to atain. _____ American Association of Woodturners Cascade Woodturners Assoc., Portland, Oregon Northwest Woodturners, Tigard, Oregon _____
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29-03-2004, 01:32 AM
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When You Hear The Heavy Accent & The Poor Phone Connection...
This is really not the place for this type of subject.
Forgive me if I am out of subject but reading the thread got me going. Last evening on TV the debate was on and here the conclusion: As quickly as this telemarketing has evolved as quickly it will fade away. The trend is no information is to be given or received over the phone for free. Whether this will work I do not know? The other side of the coin is: government agencies, Dell, Air Canada, Hotels and many well known vendors are outsourcing to India. What China is to manufacturing India is to software programming, client services and data processing. As for the accent, Indian workers are trained by U.S, Canadian and other linguists to eliminate their native accent. If I get a call and I noticed an accent it could well means that the caller is from the same country as me. Why, because Indian companies seldom employed people with an a native accent. They have to show after training that their accent is not noticeable. W 5 may have a re-run on how these people are trained and the nature of their business. Sorry for the derailment. "Owen Lowe" wrote in message news  In article m, Greg Cook wrote: What exactly does this have to do with winemaking, woodturning, or yarn ?? Well, I for one am comsid erng outsorcing allth typing of mty nwesgrupo messages. My 5. year old taks *foreber* to gert one sentenc out and I'v got to spell every worf as we go. The errir rate is just unaxcceptable for me at the leevel of post quality I'm strivingg to atain. _____ American Association of Woodturners Cascade Woodturners Assoc., Portland, Oregon Northwest Woodturners, Tigard, Oregon _____
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29-03-2004, 06:05 PM
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When You Hear The Heavy Accent & The Poor Phone Connection...HANG UP!!! _____ Rr5rovFW84b
Last Friday, I entered into a service agreement with NetZero for dial-up
Internet for my laptop while I am on the road. About 1 hour after I got set up on their website, I tried to log on using my brand new user ID and password. It failed repeatedly, so I called customer service for NetZero (also owns Juno). After many clicks and pops, I was connected to a lady with an obvious Indian accent. Being a patient person, I explained my situation in detail and wass asked to repeat many of the simple points over and over. I eventually asked to be handed over to a supervisor, who could not understand me either, causing about 20 more minutes of long distance to be incurred by NetZero. At the end of this, I was frustrated, mad and ready to throw my $300 cell phone against the wall! So, I did what any other red blodded American would do, I cancelled my account by asking to be switched to the billing department. It was then that I was transferred to an American - nice young man who profusely appologized and trtied to get me to change my mind - I told him there is no way I would ever use their service and I want a refund of my fee. Then I did what I should have done in the first place, I called Earthlink, spoke with an American and got set up, connected and on-line in about 10 minutes! Wow what a difference! I had the same trouble with DELL - over 3 hours of frustration! So, now I have a new policy - I will not deal with any companies where I have my telephone call to customer service switched to India. If I can not get American Service for my American money, I do not want to deal with them. Sorry, but I am not a bigot, I am interested in saving time, effort and frustration! If these companies were smart, they would do a test before switching their service department - it would show them the problems that exist in this type of service arrangement! Not to mention the lost productivity of the AMerican workers while they are trying to deal with the thick accents and requests to repeat basic information over and over agian! Ray Sandusky "Greg Cook" wrote in message s.com... On 3/27/04 12:57 PM, in article , " wrote: When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! What exactly does this have to do with winemaking, woodturning, or yarn ?? -- Greg Cook http://homepage.mac.com/gregcook/Wine (remove spamblocker from my email)
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29-03-2004, 07:09 PM
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When You Hear The Heavy Accent & The Poor Phone Connection...HANG UP!!! _____ Rr5rovFW84b
"Ray Sandusky" wrote in message ... Last Friday, I entered into a service agreement with NetZero for dial-up Internet for my laptop while I am on the road. About 1 hour after I got set up on their website, I tried to log on using my brand new user ID and password. It failed repeatedly, so I called customer service for NetZero (also owns Juno). After many clicks and pops, I was connected to a lady with an obvious Indian accent. Being a patient person, I explained my situation in detail and wass asked to repeat many of the simple points over and over. I eventually asked to be handed over to a supervisor, who could not understand me either, causing about 20 more minutes of long distance to be incurred by NetZero. At the end of this, I was frustrated, mad and ready to throw my $300 cell phone against the wall! So, I did what any other red blodded American would do, I cancelled my account by asking to be switched to the billing department. It was then that I was transferred to an American - nice young man who profusely appologized and trtied to get me to change my mind - I told him there is no way I would ever use their service and I want a refund of my fee. Then I did what I should have done in the first place, I called Earthlink, spoke with an American and got set up, connected and on-line in about 10 minutes! Wow what a difference! I had the same trouble with DELL - over 3 hours of frustration! So, now I have a new policy - I will not deal with any companies where I have my telephone call to customer service switched to India. If I can not get American Service for my American money, I do not want to deal with them. Sorry, but I am not a bigot, I am interested in saving time, effort and frustration! If these companies were smart, they would do a test before switching their service department - it would show them the problems that exist in this type of service arrangement! Not to mention the lost productivity of the AMerican workers while they are trying to deal with the thick accents and requests to repeat basic information over and over agian! Ray Sandusky ======================================== I just saw a news report about "outsourcing". Seems a lot of the companies are beginning to understand that this is a problem, and are bringing the jobs back to the US. Dell was one of them. Ken Moon Webberville, TX
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29-03-2004, 07:45 PM
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Please STOP crossposting your replies to RCTY, keep it at woodturning or winemaking!!! When You Hear The Heavy Accent & The Poor Phone Connection...HANG UP!!! _____ Rr5rovFW84b (was: When You Hear The Heavy Accent & The Poor Phone Connection...H
On Mon, 29 Mar 2004 18:09:41 GMT, Ken Moon wrote:
Path: uni-berlin.de!fu-berlin.de!border1.nntp.ash.giganews.com!border2.nn tp.ash.giganews.com!nntp.giganews.com!elnk-atl-nf1!elnk-nf2-pas!newsfeed.earthlink.net!stamper.news.pas.earthl ink.net!newsread2.news.pas.earthlink.net.POSTED!31 8af35c!not-for-mail From: "Ken Moon" Newsgroups: rec.crafts.textiles.yarn,rec.crafts.winemaking,rec .crafts.woodturning References: m Subject: When You Hear The Heavy Accent & The Poor Phone Connection...HANG UP!!! _____ Rr5rovFW84b Lines: 63 X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Outlook Express 6.00.2800.1158 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165 Message-ID: . net Date: Mon, 29 Mar 2004 18:09:41 GMT NNTP-Posting-Host: 67.74.148.81 X-Complaints-To: X-Trace: newsread2.news.pas.earthlink.net 1080583781 67.74.148.81 (Mon, 29 Mar 2004 10:09:41 PST) NNTP-Posting-Date: Mon, 29 Mar 2004 10:09:41 PST Organization: EarthLink Inc. -- http://www.EarthLink.net Xref: uni-berlin.de rec.crafts.textiles.yarn:147986 rec.crafts.winemaking:118696 rec.crafts.woodturning:124654 "Ray Sandusky" wrote in message ... Last Friday, I entered into a service agreement with NetZero for dial-up Internet for my laptop while I am on the road. About 1 hour after I got set up on their website, I tried to log on using my brand new user ID and password. It failed repeatedly, so I called customer service for NetZero (also owns Juno). After many clicks and pops, I was connected to a lady with an obvious Indian accent. Being a patient person, I explained my situation in detail and wass asked to repeat many of the simple points over and over. I eventually asked to be handed over to a supervisor, who could not understand me either, causing about 20 more minutes of long distance to be incurred by NetZero. At the end of this, I was frustrated, mad and ready to throw my $300 cell phone against the wall! So, I did what any other red blodded American would do, I cancelled my account by asking to be switched to the billing department. It was then that I was transferred to an American - nice young man who profusely appologized and trtied to get me to change my mind - I told him there is no way I would ever use their service and I want a refund of my fee. Then I did what I should have done in the first place, I called Earthlink, spoke with an American and got set up, connected and on-line in about 10 minutes! Wow what a difference! I had the same trouble with DELL - over 3 hours of frustration! So, now I have a new policy - I will not deal with any companies where I have my telephone call to customer service switched to India. If I can not get American Service for my American money, I do not want to deal with them. Sorry, but I am not a bigot, I am interested in saving time, effort and frustration! If these companies were smart, they would do a test before switching their service department - it would show them the problems that exist in this type of service arrangement! Not to mention the lost productivity of the AMerican workers while they are trying to deal with the thick accents and requests to repeat basic information over and over agian! Ray Sandusky ======================================== I just saw a news report about "outsourcing". Seems a lot of the companies are beginning to understand that this is a problem, and are bringing the jobs back to the US. Dell was one of them. Ken Moon Webberville, TX *please* keep this conversation over at your own NG, you're crossposting all your replies to RCTY as well. Thanks, Noreen -- http://www.hostultra.com/~knitche http://www.sharemation.com/knitche http://fire.prohosting.com/knitche http://mail2office.tripod.com/noreensknitche http://mail2office.tripod.com/musings http://www.freejournal.net/journalle..._user1984.html change n e t to c o m to email me.
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31-03-2004, 03:01 PM
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When You Hear The Heavy Accent & The Poor Phone Connection...HANG UP!!! _____ Rr5rovFW84b
When you try to get service from Earthlink, you will again get the heavy
Indian accent. The last time I had a problem with them I got an Indian who was an ignorant, rude, racist, sexist jerk. That is all you are going to get, no matter what company you use, the companies want cheap not intelligent or competent. If I found an internet service company that did not use Indians who are paid four times what they are worth to do nothing, I'd switch. "Ray Sandusky" wrote in message ... Last Friday, I entered into a service agreement with NetZero for dial-up Internet for my laptop while I am on the road. About 1 hour after I got set up on their website, I tried to log on using my brand new user ID and password. It failed repeatedly, so I called customer service for NetZero (also owns Juno). After many clicks and pops, I was connected to a lady with an obvious Indian accent. Being a patient person, I explained my situation in detail and wass asked to repeat many of the simple points over and over. I eventually asked to be handed over to a supervisor, who could not understand me either, causing about 20 more minutes of long distance to be incurred by NetZero. At the end of this, I was frustrated, mad and ready to throw my $300 cell phone against the wall! So, I did what any other red blodded American would do, I cancelled my account by asking to be switched to the billing department. It was then that I was transferred to an American - nice young man who profusely appologized and trtied to get me to change my mind - I told him there is no way I would ever use their service and I want a refund of my fee. Then I did what I should have done in the first place, I called Earthlink, spoke with an American and got set up, connected and on-line in about 10 minutes! Wow what a difference! I had the same trouble with DELL - over 3 hours of frustration! So, now I have a new policy - I will not deal with any companies where I have my telephone call to customer service switched to India. If I can not get American Service for my American money, I do not want to deal with them. Sorry, but I am not a bigot, I am interested in saving time, effort and frustration! If these companies were smart, they would do a test before switching their service department - it would show them the problems that exist in this type of service arrangement! Not to mention the lost productivity of the AMerican workers while they are trying to deal with the thick accents and requests to repeat basic information over and over agian! Ray Sandusky "Greg Cook" wrote in message s.com... On 3/27/04 12:57 PM, in article , " wrote: When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! What exactly does this have to do with winemaking, woodturning, or yarn ?? -- Greg Cook http://homepage.mac.com/gregcook/Wine (remove spamblocker from my email)
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31-03-2004, 03:19 PM
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When You Hear The Heavy Accent & The Poor Phone Connection...HANG UP!!! _____ Rr5rovFW84b
In article . net, "Nancy Scott" wrote:
When you try to get service from Earthlink, you will again get the heavy Indian accent. The last time I had a problem with them I got an Indian who was an ignorant, rude, racist, sexist jerk. Without exception, *every* Indian I have ever met -- and I've worked with quite a few -- has been educated and polite, with no hint of racism or sexism. I wonder if you were talking to an Arab instead...
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31-03-2004, 08:37 PM
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When You Hear The Heavy Accent & The Poor Phone Connection...HANG UP!!! _____ Rr5rovFW84b
Hey You all,
I am new here. I was just wondering, how did you know these people were Indian? Did you ask? Also, even if you did ask, why do you all hate indians so much? They are trying to do their job just like us. They did not ask those companies to move to India. Try not to be so racist, ok? I am from here and have had the same problems, but, I dont blame it on the fact that the people are from India. I say it's because their english is not very good. Your friend, Sue in Kentucky "Nancy Scott" wrote in message ink.net... When you try to get service from Earthlink, you will again get the heavy Indian accent. The last time I had a problem with them I got an Indian who was an ignorant, rude, racist, sexist jerk. That is all you are going to get, no matter what company you use, the companies want cheap not intelligent or competent. If I found an internet service company that did not use Indians who are paid four times what they are worth to do nothing, I'd switch. "Ray Sandusky" wrote in message ... Last Friday, I entered into a service agreement with NetZero for dial-up Internet for my laptop while I am on the road. About 1 hour after I got set up on their website, I tried to log on using my brand new user ID and password. It failed repeatedly, so I called customer service for NetZero (also owns Juno). After many clicks and pops, I was connected to a lady with an obvious Indian accent. Being a patient person, I explained my situation in detail and wass asked to repeat many of the simple points over and over. I eventually asked to be handed over to a supervisor, who could not understand me either, causing about 20 more minutes of long distance to be incurred by NetZero. At the end of this, I was frustrated, mad and ready to throw my $300 cell phone against the wall! So, I did what any other red blodded American would do, I cancelled my account by asking to be switched to the billing department. It was then that I was transferred to an American - nice young man who profusely appologized and trtied to get me to change my mind - I told him there is no way I would ever use their service and I want a refund of my fee. Then I did what I should have done in the first place, I called Earthlink, spoke with an American and got set up, connected and on-line in about 10 minutes! Wow what a difference! I had the same trouble with DELL - over 3 hours of frustration! So, now I have a new policy - I will not deal with any companies where I have my telephone call to customer service switched to India. If I can not get American Service for my American money, I do not want to deal with them. Sorry, but I am not a bigot, I am interested in saving time, effort and frustration! If these companies were smart, they would do a test before switching their service department - it would show them the problems that exist in this type of service arrangement! Not to mention the lost productivity of the AMerican workers while they are trying to deal with the thick accents and requests to repeat basic information over and over agian! Ray Sandusky "Greg Cook" wrote in message s.com... On 3/27/04 12:57 PM, in article , " wrote: When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! What exactly does this have to do with winemaking, woodturning, or yarn ?? -- Greg Cook http://homepage.mac.com/gregcook/Wine (remove spamblocker from my email)
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31-03-2004, 10:35 PM
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When You Hear The Heavy Accent & The Poor Phone Connection...HANG UP!!! _____ Rr5rovFW84b
I have the same situations. At supper time, I am hesitant to answer the
phone. I have contacted our telephone company to have my name removed from the telemarketing list. The problem is that it takes about 3-6 months to be enforced. What I do now, after a few seconds, I ask the caller to remove my name from his or her list. This seems to rest the conversation without being offensive. The other thing is If I am not satisfied with the services provided I do not do business with the company. There is no pay back for me to be upset at the workers trying to make a living under the tutorship of US and Canadian owned companies. The companies outsourcing work to these countries are the one accountable not the person bringing home the bacon for $3000.00 per year. Denis Rothesay, New Brunswick "leloysue" wrote in message news:k6Fac.147305$1p.1874316@attbi_s54... Hey You all, I am new here. I was just wondering, how did you know these people were Indian? Did you ask? Also, even if you did ask, why do you all hate indians so much? They are trying to do their job just like us. They did not ask those companies to move to India. Try not to be so racist, ok? I am from here and have had the same problems, but, I dont blame it on the fact that the people are from India. I say it's because their english is not very good. Your friend, Sue in Kentucky "Nancy Scott" wrote in message ink.net... When you try to get service from Earthlink, you will again get the heavy Indian accent. The last time I had a problem with them I got an Indian who was an ignorant, rude, racist, sexist jerk. That is all you are going to get, no matter what company you use, the companies want cheap not intelligent or competent. If I found an internet service company that did not use Indians who are paid four times what they are worth to do nothing, I'd switch. "Ray Sandusky" wrote in message ... Last Friday, I entered into a service agreement with NetZero for dial-up Internet for my laptop while I am on the road. About 1 hour after I got set up on their website, I tried to log on using my brand new user ID and password. It failed repeatedly, so I called customer service for NetZero (also owns Juno). After many clicks and pops, I was connected to a lady with an obvious Indian accent. Being a patient person, I explained my situation in detail and wass asked to repeat many of the simple points over and over. I eventually asked to be handed over to a supervisor, who could not understand me either, causing about 20 more minutes of long distance to be incurred by NetZero. At the end of this, I was frustrated, mad and ready to throw my $300 cell phone against the wall! So, I did what any other red blodded American would do, I cancelled my account by asking to be switched to the billing department. It was then that I was transferred to an American - nice young man who profusely appologized and trtied to get me to change my mind - I told him there is no way I would ever use their service and I want a refund of my fee. Then I did what I should have done in the first place, I called Earthlink, spoke with an American and got set up, connected and on-line in about 10 minutes! Wow what a difference! I had the same trouble with DELL - over 3 hours of frustration! So, now I have a new policy - I will not deal with any companies where I have my telephone call to customer service switched to India. If I can not get American Service for my American money, I do not want to deal with them. Sorry, but I am not a bigot, I am interested in saving time, effort and frustration! If these companies were smart, they would do a test before switching their service department - it would show them the problems that exist in this type of service arrangement! Not to mention the lost productivity of the AMerican workers while they are trying to deal with the thick accents and requests to repeat basic information over and over agian! Ray Sandusky "Greg Cook" wrote in message s.com... On 3/27/04 12:57 PM, in article , " wrote: When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! What exactly does this have to do with winemaking, woodturning, or yarn ?? -- Greg Cook http://homepage.mac.com/gregcook/Wine (remove spamblocker from my email)
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| When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!!! _____ Rr5rovFW84b | Doug Miller | Winemaking | 3 | 27-03-2004 11:25 PM |
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