Here's the e-mail response I received from Frachetta/Schwan's Customer
Service. I should expect no less than corporate garbage instead of
goodwill. What lawyer wrote this reply? No customer here..just a
****ed of consumer:

Dear Rob:

Thank you for contacting Freschetta Pizza regarding your comments.

Thank you so much for your enthusiastic support of Freschetta Pizza
products. Freschetta Pizza does not, however, accept unsolicited
submissions of ideas, plans, recipes, inventions or the like.
Freschetta Pizza
is not responsible for unsolicited submissions and owes you no duty
should you nevertheless submit them. Anything you do submit becomes
the
property of Schwan's.

Please let me know if I can be of further assistance.

Sincerely,

Sally
Freschetta Response Team

"Steve Wertz" wrote in message
...
On 25 May 2004 07:40:21 -0700, (Rob)
wrote:

Here's the e-mail response I received from Frachetta/Schwan's Customer
Service. I should expect no less than corporate garbage instead of
goodwill. What lawyer wrote this reply? No customer here..just a
****ed of consumer:

Dear Rob:

Thank you for contacting Freschetta Pizza regarding your comments.

Thank you so much for your enthusiastic support of Freschetta Pizza
products. Freschetta Pizza does not, however, accept unsolicited
submissions of ideas, plans, recipes, inventions or the like.
Freschetta Pizza
is not responsible for unsolicited submissions and owes you no duty
should you nevertheless submit them. Anything you do submit becomes
the
property of Schwan's.

Please let me know if I can be of further assistance.

Sincerely,

Sally
Freschetta Response Team

So what did you suggest to them - Take this pizza and shove it?

And what does Freshetta have to do with Schwans? Freshetta is
available from regular grocers and probably aren't related (are
they?)

Actually, yes they are.

Wertz, The Wiz is right...just check the back of the 'ol box. Yeah, I
did basically tell them to shove their pizza (and any future
purchases).

Here's my reply and their response:

Sally-

That is the most back handed, corporate slam I've ever received. What
lawyer made you write that messsage.

Whatever happend to good will? Customers for life?
At the very least just thank me for my "enthusiastic support".
You *had* the opportunity to really "wow" a customer. But, you've
missed the boat! Schwan's has a lot to learn about customer service.

For your information there are now TWO frozen, thin crust pizza
brands
on the market.

Rob


Here's Freschetta's reply to that message:


Dear Rob:

Thank you for contacting Freschetta Pizza regarding your concerns.

We apologize for the previous e-mail you received. I will forward your
suggestion to the proper management.

Please let me know if I can be of further assistance.

Sincerely,

Jenny
Freschetta Response Team

Rob wrote:
Here's the e-mail response I received from Frachetta/Schwan's Customer
Service. I should expect no less than corporate garbage instead of
goodwill. What lawyer wrote this reply? No customer here..just a
****ed of consumer:

Dear Rob:

Thank you for contacting Freschetta Pizza regarding your comments.

Thank you so much for your enthusiastic support of Freschetta Pizza
products. Freschetta Pizza does not, however, accept unsolicited
submissions of ideas, plans, recipes, inventions or the like.

Did you tell them where to put their crappy pizza?

Because if it's at all a novel suggestion...

Freschetta Pizza
is not responsible for unsolicited submissions and owes you no duty
should you nevertheless submit them. Anything you do submit becomes
the
property of Schwan's.

Please let me know if I can be of further assistance.

Sincerely,

Sally
Freschetta Response Team

You do know that "customer service" doesn't require a
law degree, an acquaintance with the English language,
or an ability to read, right?

--Blair
"There's computers and outsourced
sub-droids can do that job."

On 2004-05-25, Steve Wertz wrote:
And what does Freshetta have to do with Schwans? Freshetta is
available from regular grocers and probably aren't related (are
they?)

Schwans owns several frozen food brands sold in grocery stores -- I
think Red Baron is also their brand.

--
Lance Orner