Just a heads up for those of you who get stuff shipped to you via UPS......

A few days ago i ordered some spices from Pennzy's online....got a shipping
notice and tracking number.....but no package arrived the day UPS says they
delivered it.....and i was home that day cause the car was in the
shop!.........UPS of course insists that it was delivered to my front porch
and pennzy's says they are not responsible and won;t replace it.....so I am
out 50 dollars and change....UPS did the same thing with an amazon order and
amazon is replacing it....quess which one will get my continued
business......
sheeshe...I am just a little ticked here...thanks for letting me vent.
LG

"Lawrence Gilburtson" wrote in message
news:QqSUb.191462$nt4.820861@attbi_s51...
Just a heads up for those of you who get stuff shipped to you via
UPS......

A few days ago i ordered some spices from Pennzy's online....got a
shipping
notice and tracking number.....but no package arrived the day UPS says
they
delivered it.....and i was home that day cause the car was in the
shop!.........UPS of course insists that it was delivered to my front
porch
and pennzy's says they are not responsible and won;t replace it.....so I
am
out 50 dollars and change....UPS did the same thing with an amazon order
and
amazon is replacing it....quess which one will get my continued
business......
sheeshe...I am just a little ticked here...thanks for letting me vent.
LG

If you paid for it by credit card, you have some options. Read the
agreement you signed when you opened the account, contact the customer
service department at the card company, or check the back of your most
recent statement for information on contesting the charge. I would call
Pennzy's and tell them if they don't rectify the situation that you will
contest the charge with your credit card company. Most likely they will
replace the order. If not, follow through with your contest. It won't be
simple or quick, but at least you will be doing what you can. If you have
the tracking number, you can go to the UPS website and trace all the steps
in the delivery. You may need to supply that information when you contest
the charges.

"Lawrence Gilburtson" whined:

Just a heads up for those of you who get stuff shipped to you via UPS......

A few days ago i ordered some spices from Pennzy's online....got a shipping
notice and tracking number.....but no package arrived the day UPS says they
delivered it.....and i was home that day cause the car was in the
shop!.........UPS of course insists that it was delivered to my front porch
and pennzy's says they are not responsible and won;t replace it.....so I am
out 50 dollars and change....UPS did the same thing with an amazon order and
amazon is replacing it....quess which one will get my continued
business......
sheeshe...I am just a little ticked here...thanks for letting me vent.

Absent a signature of receipt from you the dispute over the allegedly
undelivered merchandise is between Penzeys and UPS... inform your credit card
company (if that's how you made payment) of the dispute and they will withold
debiting your account (you may need to do this in writing). Chances are UPS
attempted delivery and for whatever reason you didn't get to the door quickly
enough (yeah, I know, some drivers give you all of twenty seconds). What
you've described happened to me numerous times; the company will place a tracer
on the order and in the case of Penzeys they will during the interim send out
another order... I don't believe your story about Penzey's not making good.
And I will assume you are an adult, so do the adult thing and stop whining like
a spoiled brat.


---= BOYCOTT FRENCH--GERMAN (belgium) =---
---= Move UNITED NATIONS To Paris =---
Sheldon
````````````
"Life would be devoid of all meaning were it without tribulation."

In article QqSUb.191462$nt4.820861@attbi_s51, "Lawrence Gilburtson"
wrote:

Just a heads up for those of you who get stuff shipped to you via UPS......

A few days ago i ordered some spices from Pennzy's online....got a shipping
notice and tracking number.....but no package arrived the day UPS says they
delivered it.....and i was home that day cause the car was in the
shop!.........UPS of course insists that it was delivered to my front porch
and pennzy's says they are not responsible and won;t replace it.....so I am
out 50 dollars and change....UPS did the same thing with an amazon order and
amazon is replacing it....quess which one will get my continued
business......
sheeshe...I am just a little ticked here...thanks for letting me vent.


I don't know the law here, but it seems like if Penzeys delivered the
package to UPS, and UPS didn't deliver the package to you, that it's UPS's
problem, not Penzeys's.

I can't tell you how many times I've found a package on my front steps,
addressed to someone else with their name on it. The address is almost
always 133 ABC, and my address is 133 XYZ, exactly one block away. I
always hoof it on down there, but some people may not be so honest, and
just take it as a present.

--
Dan Abel
Sonoma State University
AIS

On Fri, 06 Feb 2004 12:44:29 -0800, (Dan Abel) wrote:

I can't tell you how many times I've found a package on my front steps,
addressed to someone else with their name on it. The address is almost
always 133 ABC, and my address is 133 XYZ, exactly one block away. I
always hoof it on down there, but some people may not be so honest, and
just take it as a present.

If that is happening a lot you might consider just calling UPS with
the tracking number and telling them you are leaving it on your front
steps for pickup and correct delivery, and let them know that you will
be calling the intended recipient to expect delivery. And/or report
it to customer service on the website. If that happens a couple of
times the driver will be more careful! Frankly, if I lived at 133 ABC
and that happened more than once, I'd let the companies involved
(sender and UPS) know!

Sue(tm)
Lead me not into temptation... I can find it myself!

In article QqSUb.191462$nt4.820861@attbi_s51, says...
Just a heads up for those of you who get stuff shipped to you via UPS......

A few days ago i ordered some spices from Pennzy's online....got a shipping
notice and tracking number.....but no package arrived the day UPS says they
delivered it.....and i was home that day cause the car was in the
shop!.........UPS of course insists that it was delivered to my front porch
and pennzy's says they are not responsible and won;t replace it.....so I am
out 50 dollars and change....UPS did the same thing with an amazon order and
amazon is replacing it....quess which one will get my continued
business......
sheeshe...I am just a little ticked here...thanks for letting me vent.
LG

UPS is famous for saying they either delivered or tried to deliver
something. I called their bluff once and from then on have always gotten
my packages on time.

Granted, this isn't food stuff but same principles apply. I had ordered
a router for my network at home. I expected it to come on a certain day
and was home all afternoon. The doorbell never rang and I know that as
of 2PM there wasn't a tag on the door to the building.

Finally at about 6PM I go downstairs and there's a little yellow UPS tag
on he door. Huh? I test my doorbell - it works.

My next call was to UPS - told them I had video surveillance set up and
the driver never rang my bell, just stuck the notice on the door. I told
them I wanted the package by 8:30AM the next morning, no question.

I got my package at 7:55AM.

UPS does in fact work their employees to the bone. In many cases the
trucks are so overstuffed that there isn't any way possible that they
could deliver all the packages in a given day. So they segregate
residential packages and write up the yellow tags, it's alot faster to
just slap a tag on a door than to deliver the actual package.

I caught them at their own game. It sounds to me like your driver is
snagging packages destined for you. Might want to see if you can find an
inexpensive video recording solution and monitor your front doorstep. Or
send yourself an empty package (Weigh it down) via UPS from some
fictitious company. Then sit home all day and watch.

I find that USPS does a much better job delivering small packages than
UPS ever could. For example, my mailman knows to deliver my packages to
the restaurant below me. They put the package right beside my door
inside the building.

UPS on the other hand makes deliveries to both places but never thought
of that.

I refuse to use Brown aka UPS for anything if I can help it.

"Curly Sue" wrote in message
...
On Fri, 06 Feb 2004 12:44:29 -0800, (Dan Abel) wrote:

I can't tell you how many times I've found a package on my front steps,
addressed to someone else with their name on it. The address is almost
always 133 ABC, and my address is 133 XYZ, exactly one block away. I
always hoof it on down there, but some people may not be so honest, and
just take it as a present.

If that is happening a lot you might consider just calling UPS with
the tracking number and telling them you are leaving it on your front
steps for pickup and correct delivery, and let them know that you will
be calling the intended recipient to expect delivery. And/or report
it to customer service on the website. If that happens a couple of
times the driver will be more careful! Frankly, if I lived at 133 ABC
and that happened more than once, I'd let the companies involved
(sender and UPS) know!

Sue(tm)
Lead me not into temptation... I can find it myself!

With thinking people, that might work....but UPS is not run by thinking
people. He will have to raise hell, but he can get it taken care of as long
as he keeps on it.

kimberly

"noname" wrote in message
.. .
In article QqSUb.191462$nt4.820861@attbi_s51, says...
Just a heads up for those of you who get stuff shipped to you via
UPS......

A few days ago i ordered some spices from Pennzy's online....got a
shipping
notice and tracking number.....but no package arrived the day UPS says
they
delivered it.....and i was home that day cause the car was in the
shop!.........UPS of course insists that it was delivered to my front
porch
and pennzy's says they are not responsible and won;t replace it.....so I
am
out 50 dollars and change....UPS did the same thing with an amazon order
and
amazon is replacing it....quess which one will get my continued
business......
sheeshe...I am just a little ticked here...thanks for letting me vent.
LG

UPS is famous for saying they either delivered or tried to deliver
something. I called their bluff once and from then on have always gotten
my packages on time.

Granted, this isn't food stuff but same principles apply. I had ordered
a router for my network at home. I expected it to come on a certain day
and was home all afternoon. The doorbell never rang and I know that as
of 2PM there wasn't a tag on the door to the building.

Finally at about 6PM I go downstairs and there's a little yellow UPS tag
on he door. Huh? I test my doorbell - it works.

My next call was to UPS - told them I had video surveillance set up and
the driver never rang my bell, just stuck the notice on the door. I told
them I wanted the package by 8:30AM the next morning, no question.

I got my package at 7:55AM.

UPS does in fact work their employees to the bone. In many cases the
trucks are so overstuffed that there isn't any way possible that they
could deliver all the packages in a given day. So they segregate
residential packages and write up the yellow tags, it's alot faster to
just slap a tag on a door than to deliver the actual package.

I caught them at their own game. It sounds to me like your driver is
snagging packages destined for you. Might want to see if you can find an
inexpensive video recording solution and monitor your front doorstep. Or
send yourself an empty package (Weigh it down) via UPS from some
fictitious company. Then sit home all day and watch.

I find that USPS does a much better job delivering small packages than
UPS ever could. For example, my mailman knows to deliver my packages to
the restaurant below me. They put the package right beside my door
inside the building.

UPS on the other hand makes deliveries to both places but never thought
of that.

I refuse to use Brown aka UPS for anything if I can help it.



Frankly, I don't know why anyone would choose UPS over FedEx Ground. I ship
anywhere between 25-150 packages a week, and FedEx has been cheaper, and
more reliable all the way. Granted they get pricey with the express items,
but 95% of what I ship goes ground, and it is dirt cheap to ship, and when
they lose something and you have to file a claim it is done in a week, not
30-90 days like UPS.

kimberly

Lawrence Gilburtson wrote:
Just a heads up for those of you who get stuff shipped to you via
UPS......

A few days ago i ordered some spices from Pennzy's online....got a
shipping notice and tracking number.....but no package arrived the
day UPS says they delivered it.....and i was home that day
(snip)

Others have given you remedies. Call the credit card company.

I've only had problems once with UPS - they put a notice on my door stating
"2nd delivery attempt". Excuse me? I never got the "1st delivery attempt".
I put a note up with that notice stating when they should deliver it. The
next day I got the "3rd and final delivery" attempt notice, which was really
the 2nd attempt and the driver ignored my note completely. I did get my
package, however I had to drive to the UPS center to pick it up which was
most inconvenient.

It's a thankless job; one I wouldn't do. I see the UPS guy and the FedEx
guy at work, loaded down with boxes and packages. It's amazing they still
have smiles on their faces. But they are both friendly guys and always take
time to say hello

Jill

Lawrence Gilburtson wrote:
: Just a heads up for those of you who get stuff shipped to you via UPS......

: A few days ago i ordered some spices from Pennzy's online....got a shipping
: notice and tracking number.....but no package arrived the day UPS says they
: delivered it.....and i was home that day cause the car was in the
: shop!.........UPS of course insists that it was delivered to my front porch

I had this kind of thing happen once. I eventually tracked down
my package -- UPS delivered it to my house number, but one block west
of my street. It took more than a month to find it. The householder
had simply left it on her cluttered porch unopened; one day I
went past the house and it looked like moving day, so I knocked
on the door and when I found that the lady's children were
helping her pack up to move, I convinced them to take a look for it.
--thelma
: LG

Dog3

For starters, you're going to have to prove the merchandise was not
delivered.

Bullshit.

In the case at hand the customer has to prove nothing, nada, zip! Obviously
the transaction in question required no signature by the recipient, therefore
the only parties in dispute are Penzeys and UPS. The customer received no
product therefore owes nothing, nada, zip! Absent a signature requirement the
onus of proof is wholey upon Penzeys and UPS that the customer recieved the
product... only Penzeys and UPS contracted to make delivery, the customer is
absolutely no party whatsoever to the delivery contract. The only circumstance
making the customer responsible occurs when the customer is obligated to sign
for delivery AND in fact does so... *no ticky no shirty*. Vely simple.


---= BOYCOTT FRENCH--GERMAN (belgium) =---
---= Move UNITED NATIONS To Paris =---
Sheldon
````````````
"Life would be devoid of all meaning were it without tribulation."

This is probably not the desired response - but peaked my interest and I
went to their site and ordered a catalogue. Are their spices superior? Not
the usual run of the mill stuff that I might get in a local supermarket. If
so I might consider ordering. Love Indian food or anything different. But
not too hot since I find the heat drowns the flavour. Any suggestions for a
first time buyer?

E.





"Dog3" dognospam@adjfkdla;not wrote in message
4...
"Lawrence Gilburtson" deliciously posted in
news:QqSUb.191462$nt4.820861@attbi_s51:

Just a heads up for those of you who get stuff shipped to you via
UPS......

Thankfully I have never had issues with UPS, sending or receiving
packages.


A few days ago i ordered some spices from Pennzy's online....got a
shipping notice and tracking number.....but no package arrived the day
UPS says they delivered it.....and i was home that day cause the car
was in the shop!.........UPS of course insists that it was delivered
to my front porch and pennzy's says they are not responsible and won;t
replace it.....so I am out 50 dollars and change....UPS did the same
thing with an amazon order and amazon is replacing it....quess which
one will get my continued business......
sheeshe...I am just a little ticked here...thanks for letting me vent.
LG

For starters, you're going to have to prove the merchandise was not
delivered. I can't imagine Penzey's not doing some type of investigation.
I assume you paid by credit card. Call the credit card company and
explain
the situation. They will stop the payment to Penzey's. You might have to
write letters to get this all accomplished. Meantime, check your tracking
number online and see if the package is shown as delivered. If UPS states
the package was delivered, Penzey's has no reason to believe otherwise. I
still can't believe Penzey's will not at least investigate it.

Michael

--
"The carp was dead, killed, assassinated, murdered in the first, second
and
third degree. Limp, I fell into a chair, with my hands still unwashed
reached for a cigarette, lighted it, and waited for the police to come and
take me into custody.
~~Alice B. Toklas, American writer (1877-1967)

On Fri, 06 Feb 2004 21:36:20 -0000, Dog3 dognospam@adjfkdla;not
wrote:

Call the credit card company and explain
the situation. They will stop the payment to Penzey's.

Howdy,

More likely, they will give the OP a refund, and do nothing with the
seller.

The credit card company makes its money from the seller, not the
buyer.

I recently had a hassle with a moving company that (grossly)
overcharged me. I paid with a MasterCard.

Eventually I got a refund on the order of fifteen hundred dollars.
Initially, I assumed that the money came out of the moving company's
hide, but no. It was sent to me by the card company with little more
than a mention to the "seller."

--
Kenneth

If you email... Please remove the "SPAMLESS."

"elaine" wrote in message news:402410c8$1_4@aeinews....
This is probably not the desired response - but peaked my interest and I
went to their site and ordered a catalogue. Are their spices superior?
Not
the usual run of the mill stuff that I might get in a local supermarket.
If
so I might consider ordering. Love Indian food or anything different.
But
not too hot since I find the heat drowns the flavour. Any suggestions for
a
first time buyer?

E.


They are amazingly good, among the best available. Their website is
informative and chatty and their occasional catalogues are full of info
and recipes. If you haven't ordered yet just browse all of the food
areas you love. They pretty much have it all, and with (at least to me)
very fine service. Don't understand this problem but that obviously it
is UPS' fault.

pavane

"Lawrence Gilburtson" wrote in message
news:QqSUb.191462$nt4.820861@attbi_s51...
Just a heads up for those of you who get stuff shipped to you via
UPS......

A few days ago i ordered some spices from Pennzy's online....got a
shipping
notice and tracking number.....but no package arrived the day UPS says
they
delivered it.....and i was home that day cause the car was in the
shop!.........UPS of course insists that it was delivered to my front
porch
and pennzy's says they are not responsible and won;t replace it.....so I
am
out 50 dollars and change....UPS did the same thing with an amazon order
and
amazon is replacing it....quess which one will get my continued
business......
sheeshe...I am just a little ticked here...thanks for letting me vent.
LG



Funny IIRC all UPS shipments are automatically insured for up to $100. But
I haven't shipped with them in awhile. I'd really check to be sure it was
delivered to the right house and the right street. I've had a horrible time
with UPS in the past, *attempted delivery* uh-huh...home and no one ever
knocks on the door or rings the bell.

Jessica