"EZ" > wrote in message
...
> Here's an update. I wrote earlier:
>
>> Anyway, I have sent email to the Traeger company as well. We'll see
>> what happens-I don't yet have a reply from them. As far as the
>> Original Poster is concerned, I would ask your Traeger dealer about
>> these problems, and get him to put down in writing what he will do if
>> you experience these problems, before you put your money down.
>
> George from Traeger emailed me a couple of times, and I've now spoken with
> him on the phone. So, Traeger gets high marks for prompt response! He's
> sending me a new firepot with fewer holes in it, so the pellets won't burn
> out as fast on smoke setting before the auger kicks in and sends more
> pellets to the pot. He also said the digital thermostat would solve the
> issue, but it's set for the original firepot so if I get that, I should
> stay with the original firepot.
>
> Apparently, if I don't like the digital thermostat, I can always go back
> to the three-position switch, put in the new firepot, and be good to go.
>
> We'll see how this all plays out. I'd very much like to get it resolved,
> because everything I've cooked on the Traeger tastes great. It's just this
> slow smoking issue that is unnerving.
>
> EZ

George also provided us with great customer service. We were very
impressed.

We bought the digital thermostat with the unit, having read that this
*greatly* improves the performance. I don't know how it would work without
it, but... we love our Traeger with it!

Sheila