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Charles Demas
 
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Default best high-end refrigerator?

In article >,
Kenneth > wrote:
>On Thu, 1 Jan 2004 19:52:56 +0000 (UTC), (Charles
>Demas) wrote:
>
>>In article >,
>>Floyd Farcus > wrote:
(angelarenae) wrote:
>>>
>>>>I'm getting ready to do a major kitchen remodel and have some
>>>>questions about refrigerators. I was all set to order the Sub-Zero
>>>>650 Over-Under (freezer is a drawer beneath the fridge), when a friend
>>>>of mine told me that Sub-Zeros in general are overrated and are
>>>>outperformed by several other (cheaper) brands, e.g. KitchenAid and
>>>>Viking.
>>>
>>>Check the repair rate of SubZero. They are running about 27% repair
>>> rate, highest in the industry. For the price they are asking, I
>>>would demand perfection.

>>
>>One of the problems may indeed be that their customers *ARE* demanding
>>perfection, or very close to it.
>>
>>As you said, at that price it should be perfect, and with a repair
>>policy geared toward that, one would expect a higher repair rate.
>>
>>IIRC, their repair cost to customer is zero.
>>
>>
>>Chuck Demas

>
>
>Hi Chuck,
>
>Am I to understand (with the reasoning above) that you are suggesting
>that the very high repair rate is a GOOD thing?


I'd say that on an equally priced and equally waranteed item, that the
higher repair rate indicates lower quality.

But that is NOT the case here with a Sub Zero.

The Sub Zero is NOT equally priced NOR is it equally waranteed.


>If so, I will have to re-evaluate my purchases in the future...<g>


I'm suggesting that if it costs nothing to have the product serviced,
and that when one pays an extremely high cost for something, that the
repair rate being higher than for less costly items is to be expected.

If you purchased a Rolls Royce you have higher expectations than
when you buy a Ford or Chevy. You'd overlook a small scratch on
the Ford or Chevy, but not on the Rolls.


Chuck Demas

--
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