When you try to get service from Earthlink, you will again get the heavy
Indian accent. The last time I had a problem with them I got an Indian who
was an ignorant, rude, racist, sexist jerk. That is all you are going to
get, no matter what company you use, the companies want cheap not
intelligent or competent. If I found an internet service company that did
not use Indians who are paid four times what they are worth to do nothing,
I'd switch.
"Ray Sandusky" wrote in message
...
Last Friday, I entered into a service agreement with NetZero for dial-up
Internet for my laptop while I am on the road.

About 1 hour after I got set up on their website, I tried to log on using
my
brand new user ID and password. It failed repeatedly, so I called
customer
service for NetZero (also owns Juno). After many clicks and pops, I was
connected to a lady with an obvious Indian accent. Being a patient
person,
I explained my situation in detail and wass asked to repeat many of the
simple points over and over. I eventually asked to be handed over to a
supervisor, who could not understand me either, causing about 20 more
minutes of long distance to be incurred by NetZero.

At the end of this, I was frustrated, mad and ready to throw my $300 cell
phone against the wall!

So, I did what any other red blodded American would do, I cancelled my
account by asking to be switched to the billing department. It was then
that I was transferred to an American - nice young man who profusely
appologized and trtied to get me to change my mind - I told him there is
no
way I would ever use their service and I want a refund of my fee.

Then I did what I should have done in the first place, I called Earthlink,
spoke with an American and got set up, connected and on-line in about 10
minutes! Wow what a difference!

I had the same trouble with DELL - over 3 hours of frustration!

So, now I have a new policy - I will not deal with any companies where I
have my telephone call to customer service switched to India. If I can
not
get American Service for my American money, I do not want to deal with
them.
Sorry, but I am not a bigot, I am interested in saving time, effort and
frustration!

If these companies were smart, they would do a test before switching their
service department - it would show them the problems that exist in this
type
of service arrangement!

Not to mention the lost productivity of the AMerican workers while they
are
trying to deal with the thick accents and requests to repeat basic
information over and over agian!

Ray Sandusky






"Greg Cook" wrote in message
s.com...
On 3/27/04 12:57 PM, in article ,
" wrote:

When You Hear The Heavy Accent & The Poor Phone Connection... HANG
UP!!


What exactly does this have to do with winemaking, woodturning, or yarn
??

--
Greg Cook
http://homepage.mac.com/gregcook/Wine

(remove spamblocker from my email)