Kevin S. Wilson wrote:

Is there a website that explains how these strings can be removed so
that I can get at the charcoal inside? I've sent numerous letters
and called Kamado about the problem, but they never respond.

You have probably already been banned
from the Kamado forum
for discussing their charcoal in public.

Here's another one you can try:
http://www.kamadofraudforum.org/view...hp?p=4532#4532

--
pete