The heartbreak of oursourcing jobs
Giusi wrote:
"Dave Smith" ha scritto nel messaggio
Goddammit. I
pushed 1 for English not Hindi. My call took more than twice as long as it
should of because I had to repeat everything I said to him and had to get
him
to repeat everything to me. I am not talking a slight accent. I could not
understand him.
I have never had that happen in all the years that I have relied on
computers and technologies. Many times the operators actually spke better
English than my friends.
Have you had to call for support in the last few months. I never used to have a
problem, but recently a lot of call centres have been outsourced to India. For a
while they spoke English with a bit of an accent, but the last few have been
very difficult to understand.
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