The heartbreak of oursourcing jobs
Dave Smith wrote:
Maybe it is time to start boycotting businesses that have outsourced their call
centres and support to places like India. The last time I had to call for
support for my internet service I could hardly understand the guy. Goddammit. I
pushed 1 for English not Hindi. My call took more than twice as long as it
should of because I had to repeat everything I said to him and had to get him
to repeat everything to me. I am not talking a slight accent. I could not
understand him.
In a couple years we'll have them eating hamburgers and speaking
perfect English. Hang in there.
-sw
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